Managing users

You can oversee user accounts and their specific access rights to various features on the User Management page.

Viewing registered users

To access the User Management page and view the list of registered users:

1. Click the User tab in the EAS  navigation menu.
   → A table summarizing all registered users assigned to your customer number is displayed.

The table includes a search feature to help you quickly locate specific user accounts. You can search using

• Name

• User ID (user's email address)

• Company name (customer number)

In addition, the search allows you to use fragments of the above information. When you enter some of the data, the system will suggest matching entries based on what you've entered.

Available operations on users

At the bottom of the User Management page, you see several options for various user management tasks:

Option	Description
Create new user	Creates a new user account.
Edit	Modifies the settings of the selected user account.
Delete	Deletes the selected user account.
De/activate	Enables or disables the selected user account.
Change password	Initiates a password reset for the user account: When changing the password for an existing user (as the administrator), sends a link to the user prompting them to set a new password. When changing the password for your own account, you are redirected to your personal IDHUB console, where you can set a new password in the Account security section. For more information on IDHUB, see IDHUB: Retarus Identity & Access Management solution (IAM). 📌 Password changes are not available for SAML users or deactivated accounts. SAML users must update their passwords through their identity provider, and deactivated users must be reactivated before changing passwords.

Creating a new user account

To create a new user:

1. Select the Create button at the bottom of the User Management page.
   → The Create new user window opens.

2. Fill in the provided fields.

3. Select Create.
   → The General tab of the user's settings opens.

4. Enter the user's first and last names in the First name and Last name fields.

5. Configure other settings if necessary.

📌 SAML login

For users authenticating via SAML, set the SAML login option to Yes. This prevents account misconfiguration and potential authentication errors.

6. Select Save.
   → The new user account is created.

Options for creating new users

Configuring user account settings

You can change various settings of an existing user account:

1. In the overview table on the User Management page, click on the user whose settings you want to edit.

2. Select the Edit button at the bottom of the User Management page.
   → The General tab of the user's settings opens.

3. Change the desired settings.

4. Select Save.

📌 Available fields vary based on your company's Retarus product subscriptions and your security level (for example, Customer Admin or Customer Staff).

Activating and deactivating a user account

You may want to temporarily deactivate a user account, for example, when a user moves to another department or goes on vacation. A deactivated user cannot log in to EAS/myEAS. If necessary, you can activate the deactivated user account again.

To deactivate a user:

1. In the overview table on the User Management page, click on the user you want to deactivate.

2. Select the De/activate button.
   → The user account is deactivated.

To activate a deactivated user again, repeat Steps 1 and 2.

Deleting a user account

In some situations, you may need to remove a user account from EAS/myEAS. 

To delete a user:

1. In the overview table on the User Management page, click on the user you want to delete.

2. Select the Delete button.
   → The Delete prompt opens.

3. Select Yes to confirm the prompt.
   → The user account is deleted.