Add folders & subfolders to a faxbox

Users with access to the faxbox can create additional folders and subfolders to enhance efficiency and organization.

Adding a folder

1. Click the Settings icon on the main Enterprise Fax Portal page.
   → The Users screen is displayed, listing all available users.

2. Click the Faxboxes tab.
   → The Faxboxes screen displays the list of your available faxboxes.

3. Click the pencil icon ( ) at the end of the faxbox where you want to add a new folder.
   → The Edit faxbox screen is displayed.

4. Scroll down through the Edit faxbox options to the Organize section.

5. Under Folders, click the Add Folder button.

📌 Unique folder names

You must use a unique name for each new folder and subfolder you create. If you attempt to enter a previously used folder/subfolder name, an error message displays at the bottom of the screen, warning you: “The folder name must be unique.”

5. Type the name of the new folder and press Enter.
   To rename the folder, double-click the folder name, then enter the new name.
   → The new folder is created. You can now create subfolders if needed.

Adding a subfolder

1. Click in the Add subfolder field.

2. Type the name of the new subfolder and press Enter.
   → The subfolder appears directly below the top-level folder.
   → Only two folder levels are allowed: 1st level = folder and 2nd level = subfolder.
   → You can add as many subfolders as needed at the second level.

3. To add more subfolders under an existing folder:

   1. Click on the name of the folder.
      → The +Add subfolder field appears, prompting you to enter a subfolder name.

   2. Click in the Add subfolder field, type the name of the new subfolder, and press Enter.
      → The new subfolder appears in the list of available folders.
      → Repeat these steps to create additional folders and subfolders as needed.

Saving changes

1. Scroll up to the top of the Edit Faxbox screen and click the Update button.
   → The Faxbox updated message is displayed at the bottom of the screen.
   → The updated information is saved, and you are returned to the Faxboxes page.