Cloud Fax Description

Overview

Retarus Cloud Fax allows fax documents to be sent and received without the need to maintain expensive fax infrastructure. Business and web applications such as CRM, ERP, and legacy systems, as well as desktop applications can be connected to the Retarus system. Data processing takes place in Retarus' data centers. Retarus Cloud Fax can be configured to meet different requirements as needed. For example, fax identifier, transmission priority, cost center, document formats, etc., can be defined as default settings for all fax jobs or individually determined for each send request.

System Architecture

Products

Fax Cloud Gateway

Email-to-Fax

Provides the ability to securely send electronic faxes by standard email (SMTP) to any fax number. Send outbound faxes from any email client by composing a new email and adding Email attachments in PDF or TIFF formats or as common Office document formats. Retarus converts Emails to faxes and transmits them to receiving fax numbers. The sender receives either successful or non-successful delivery notification emails. An Email-to-Fax account is required and must be registered with a valid internet email address.

Fax-to-Email

Provides the ability to securely receive electronic faxes by standard email (SMTP), delivering to any email address. View faxes from the Email inbox folder on a laptop or mobile phone. Retarus converts the faxes to Emails with either PDF or TIFF attachments and delivers them to the email address associated with the inbound fax number. A Retarus inbound fax number account is required and must be registered with a valid Internet email address.

Fax APIs

Fax-for-Applications

Allows outbound fax documents to be sent from an organization’s existing business applications or web applications to the Retarus system. Customer applications connect to Retarus by using REST, SOAP, and/or XML/FTP interfaces. Retarus converts the documents to faxes and delivers them to the receiving fax numbers. The customer can query the fax transmission status anytime.

Fax-to-Applications

Allows inbound faxes to be received by Retarus and delivered to an organization’s existing business applications or web applications via the internet (HTTPS). Retarus converts the faxes to PDFs or TIFFs and transmits them to the customer’s application via WebService POST (SOAP, PLAIN, or Base64).

Fax Apps

WebExpress

Provides the ability to send broadcast faxes, emails, and SMS messages from the WebExpress portal.

Faxolution for Windows

Provides the ability to send individual and broadcast faxes with a user-friendly interface/app, sent via integrated printer driver from Windows applications. Broadcast faxes can be personalized using the form letter function of text processing software such as Microsoft Word. The fax transmission status is displayed in the user interface/app. Default settings for fax transmissions are defined by the customer in the software client. Requires a software client installed on the customer’s computers with Windows operating systems or on Windows terminal servers.

Fax-to-EDI

Allows inbound faxes to be received with Document Capture (OCR/ICR/IDR) in EDI. Retarus delivers the inbound faxes to the customer’s EDI application. Provides the ability to easily connect business partners who do not use EDI to EDI communication, without changing the partner’s existing communication processes. The partner sends orders, delivery notices, and invoices, by fax as usual. Cumbersome use of WebEDI portals is not necessary.

Fax-to-FTP

Allows inbound faxes to be received by Retarus and delivered to an organization’s existing business applications or web applications via SFTP/FTP. Retarus places the received faxes on the customer’s FTP server, embedded in XML files including the fax receipt details. Alternatively, the received faxes can be placed on the Retarus FTP server.

Customer-Specific FTP Storage File Names for Fax-to-FTP

Provides the ability to change file names to customer-specific file names for Fax-to-FTP faxes Retarus receives and places on an FTP server. The faxes and associated attribute files are provided for the customer on an FTP server. The standard file name is composed of a series of characters including the time stamp, and the IDs of the server and data center where the fax was processed. Retarus can change the standard file name for the customer to support automated processing of the files on the customer's system.

Retarus FTP-Server

Provides the ability for customers using the Fax-to-FTP service to have inbound fax documents placed on a SFTP/FTP server operated by Retarus. Files placed on Retarus SFTP/FTP servers can be retrieved by customers for 14 days.

Connectors and Add-Ins

Prebuilt Connectors & Add-Ins

Fax Add-in for Outlook

Allows Outlook users with Retarus fax accounts to send and receive faxes more easily and efficiently from Outlook. Users can quickly and easily reply to faxes received in Outlook using the added “Reply” button. Added checkboxes for “Fax only attachments” and “Schedule a fax” to help streamline processes. Users save time by only typing the country code and fax number when addressing an outbound fax; the fax domain is automatically appended to each fax number. The Cloud Fax Add-In must be installed and is available on Microsoft AppSource.

Fax Connector for SAP

Allows outbound fax documents to be sent directly from SAP via the Retarus system. The connection for sending faxes and confirming the send status in SAP takes place via the standard SAPconnect interface (RFC-based BC-CON or SMTP-based BC-SMTP). The BC-CON connection utilizes the customer's SAP router and is secured via VPN and/or SNC. The connection via BC-SMTP is encrypted via enforced TLS and/or VPN.

Fax Connector for Epic

Allows Epic requests to be transformed into SOAP requests. It enables its client applications to transmit digital documents via fax. Epic's remote fax web service integration solution, which is an extension to the Epic Print Services solution, permits a transmission status push via an HTTP post.