The information in this manual applies to the following products:
-
Fax-to-Applications
-
Fax-to-FTP
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Fax-to-Mail
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Fax-to-Printer
Status codes
The following table displays the status codes that you may encounter. Please note that you will only see a Retarus internal status code if the problem remains after there have been 10 retry attempts to send the fax.
|
Condition |
Status code |
Description |
Sender action |
|---|---|---|---|
|
Successful |
OK |
All pages were delivered successfully. |
|
|
Wrong number |
DIAL_NC |
Call setup failure. The carrier rejected the selected number because it was invalid or incomplete. |
Verify number configuration. Retry. |
|
Person / Modem |
NOFAX_DIS |
The remote end could not get recognized as a fax device. A person received the call and hung up. |
Contact sender for retry. Open Retarus support ticket if issue persists. |
|
NOFAX_TO |
There was a machine timeout during the wait for the identification of the remote end as a fax device. |
Contact sender for retry. Open Retarus support ticket if issue persists. |
|
|
Error with fax transmission |
BAD_LINES |
The remote station does not support error correction. Document may be difficult to read due to a degraded transmission. |
Contact sender for retry. Open Retarus support ticket if issue persists. |
|
EOD_FAILED |
Receipt of the last page of the fax was not confirmed to the sender, who can retry. The last page may be incomplete. |
Contact sender for retry. Open Retarus support ticket if issue persists. |
|
|
NO_REMOTEINFO |
The remote station hung up before it transmitted its identity name. |
Contact sender for retry. Open Retarus support ticket if issue persists. |
|
|
NO_TRAIN/ NO_TRAINING |
Remote disconnect during negotiation of fax speed and features before the final page is delivered. May also map to the NOFAX_DIS status code. |
Contact sender for retry. Open Retarus support ticket if issue persists. |
|
|
PAGE_REC_ERR |
An error occurred during receipt. Appears at an earlier stage than the EOD_FAILED code. |
Contact sender for retry. Open Retarus support ticket if issue persists. |
|
|
REM_DIS |
Remote disconnect after the detection of fax tones. The remote end hung up. |
Contact sender for retry. Open Retarus support ticket if issue persists. |
|
|
Internal Retarus Issue |
FAXUNIT_NA |
An internal error occurred during processing prior to establishing a fax transmission. |
Contact sender for retry. Open Retarus support ticket if issue persists. |
|
Corrupt data |
FILE_CONVERT_ERR |
Received corrupt image data. |
Contact sender for retry. |