Observability Metrics setup and usage - Secure Email Gateway

Setup overview

Step	Description
Step 1: Book the Observability Metrics add-on	Contact your main sales representative to order the add-on and update your contract.
Step 2: Retarus prepares your setup	The Retarus Operations team sets up your dedicated Observability instance and endpoint.
Step 3: Receive credentials and endpoint	The Operations team provides you with the credentials and specific API endpoint for your Observability instance.

Remote read endpoint	Authentication method
`https://api.retarus.com/stable/retarus/metrics/1.0/[your_customer_number]`	Basic authentication

Name	Type	Description
`rmxtracking_inbound_mail_count_total`	Counter	Total number of inbound mails in the whole system.
`rmxtracking_outbound_mail_count_total`	Counter	Total number of outbound mails in the whole system.
`rmxtracking_inbound_mail_duration_seconds_sum`	Summary	Sum of the processing times that inbound mails took in the system. (Only when they are actually send out to the customer)
`rmxtracking_inbound_mail_duration_seconds_count`	Counter	Total number of inbound mails that are actually send to the customer.
`rmxtracking_outbound_mail_duration_seconds_sum`	Summary	Sum of the processing times that outbound mails took in the system. (Only when they are actually send out to the internet)
`rmxtracking_outbound_mail_duration_seconds_count`	Counter	Total number of outbound mails that are actually send to the internet.

Name	Type	Description	Possible values
`datacenter`	Enum	Indicates which Retarus datacenter processed the message	`DE1`: Frankfurt `DE2`: Munich
`event_phase`	Enum	Shows the phase in which the message reached its final processing status	`FILTER`: Any application that analyzes the email `DELIVER`: Postfix, when the mail gets send to the destination
`status`	Enum	Status of the email	`OK`: successful delivery `ERROR`: unsuccessful delivery `REJECT`: email rejected for any reason `QUARANTINE`: email quarantined
`status_code`	Integer	Status code corresponding to the status and substatus	e.g.`200`, `500`, `505`
`substatus`	Enum	Substatus of the email	e.g.`DirFilter`, `DNS`, `Virus`, `SenderRestriction`, `SpamProbabilityLimit`, `NDR Spam`, `AntiSpam`, `Phishing`, `Blocklist`, `Attachment-Type`

Use the provided federation endpoint (compatible with Prometheus federation) to retrieve metrics data.
Filter data using federation queries or process it locally on your own system.
Control how long you retain data within your own observability system.
Retarus can be integrated with any standard observability platform, including Dynatrace, New Relic, Grafana, Splunk, and Datadog.