Product Sheet

Products

SMS Connector for Salesforce: AppExchange Connector for Salesforce Sales and Service Cloud
SMS Connector for SAP: SAP BC-SMTP, RFC connector for the SMS outbound API
SMPP Connector: SMPP connector for sending and receiving SMS messages
RCS Connector: RCS connector for sending and receiving rich text communication

Coding / Encording: SMS transmission is automatically coded in the preferred character set, which can be defined in the account settings. Supports GSM-7 (Standard) and UCS-2 (part of UTF-16) SMS coding.
Delivery Notification: status feedback via HTTPS push or email (e.g., delivery notification or status information from the Retarus system).
Message Splitting and Limits: support for concatenated SMS for sending and receiving longer text messages. Text messages consisting of more characters must be split up and sent as multiple concatenated SMS messages. Customers can set a maximum number of permitted message fragments. Each SMS can consist of up to 160 characters if GSM-7 coding is used and up to 70 characters if UCS-2 coding is used.
Sender ID: Customizable display of sender identification to the recipient of an SMS. Telephone numbers as well as alphanumeric Sender IDs are possible.
Smart Replacement: customizable replacement determination for SMS message coding which contain an invalid character under the GSM-7 character set. Options include: replacement with blank space, convert to UTF-16, deny job or smart replacement of similar character.

Allow List: Customizable list of countries in which you can send SMS communication to.
Blackout Periods: Configurable time periods in which no SMS is delivered. SMS will be scheduled to be sent at the end of the blackout period.
Express Delivery: transmission priority management; transmission can be assigned a priority.
Flash SMS: display SMS on recipient’s phone screen when it is received; the message does not have to be called up first via the message function.
Message Validity: Option to shorten the validity period of message delivery, down to the minute (from 5 to 2880 mins).
SMS Blacklist: automatic blacklists for opt-out communication. Numbers can be added to the blacklist manually in EAS or through ‘STOP’ keyword response.
Transmission Priorities: define transmission priority as default settings for all SMS jobs or individually set for each transmission request.
Two-way SMS: in order to support seamless two-way communication, a Long Code or Short Code should be used as Sender ID. Retarus can request or provide these on behalf of the customer in accordance with the applicable national legal and regulatory requirements.

Enterprise Administration Portal (EAS/myEAS): administration portal for service configuration, user provisioning, support tickets, access to reporting and monitoring
Report Archive: service-specific monthly overviews of SMS messages sent and received (monthly reports) for the last 6 months are saved in the Report Archive
Reporting API: integration of reporting details for customer dashboards and analytics tools via the Reporting API

Configuration API: SMS configuration API to automatically manage move, adds, changes.
Cost Center Management: capability to create and manage cost centers.
Directory Synchronization (DirSync): automatic provisioning of Email-to-SMS and SMS-to-Email accounts via synchronization with customers' Active Directory.
Domain Level Sending: capability for all users registered under @domain email address to send SMS communication using Email-to-SMS.
Installation by Using Config Files: Facilitate the installation by using a config file
Single Sign On (SSO): Single sign on authentication for EAS.
SMS Inbound Numbers: provision of the numbers required for SMS reception.

Authentication: configurable authentication methods for varying stages of the SMS process (e.g. OAuth, Mutual TLS, SPF/DKIM, License Keys).
Enforced TLS Connection: encrypted email connection between customer and the SMS Cloud Gateway.
High Availability Redundancy: connection to additional Retarus data centers to increase service availability and allow load balancing concepts to be implemented.
VPN Connection: encrypted connection between customers' and Retarus' data centers.
SMS Long Codes: SMS long-dial numbers for receiving SMS messages, provided on behalf of the customer and set up specifically. Retarus can request or provide these on behalf of the customer in accordance with the applicable national legal and regulatory requirements.
SMS Short Codes: SMS short-dial numbers for receiving SMS messages, provided on behalf of the customer and set up specifically. Retarus can request or provide these on behalf of the customer in accordance with the applicable national legal and regulatory requirements. Can be provided via dedicated, shared or vanity code.

Batch Sending: Capability to deploy high volume SMS jobs in configurable batches.
Duplicate Check: SMS jobs are checked for duplicates prior to transmission.
Keyword Based Routing: automatic routing of incoming SMS messages based on keywords.
Email-to-SMS Matching: Incoming SMS replies are matched and received by the person who initially contacted the mobile device. Enables one to one conversations between Users and SMS.
SMS Reply: automatic SMS replies to inbound SMS messages, e.g. reply to requests, confirmation of unsubscribes. Replies can be personalized with customer´s preferred messages (templates).
SMS to Stop: automatically transfers the phone numbers of ‘STOP’ SMS received into customer-specific stop lists. Triggers an automatic process that unsubscribes the number.
SMS to List: automatically adds the mobile numbers of inbound SMS senders to a list; the list name, email address, list size (entire list or changes) and transmission time can be set via the EAS Portal.
Send Out Time: send SMS messages in timed batches rather than to all recipients at once.

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Exchange 2010 Connector for Email-to-SMS; connector to improve usability of Email-to-SMS integrated into a Microsoft Exchange environment
Domino Notes Connector for Email-to-SMS
SMS Passcode Connector for SMS-for-Applications