Dashboard

New Dashboard - Beta version

📌 The new dashboard is currently available as a Beta release and will be progressively rolled out to all users.

The Transactional Email Dashboard delivers a real-time overview of your email traffic, allowing you to:

Monitor overall delivery performance for submitted emails.
Identify issues, including hard bounces, soft bounces, and dropped messages.
Detect unusual patterns or sudden drops in performance across various time intervals.
Access detailed insights quickly using linked tools such as Live Search or Reporting.

This dashboard supports both operational monitoring and proactive issue detection, helping you maintain high deliverability and a strong sender reputation.

Disclaimer: Displayed Email Transaction Metrics & Chart Values

The email transaction data shown in this dashboard is retrieved from our monitoring system and visualized over fixed time intervals (e.g., 15 minutes). To ensure responsiveness and scalability, we may use data extrapolation or interpolation depending on query timing and data availability. This approach keeps metrics fast and clear for spotting trends.

Please note:

Discrepancies may occur between displayed values and exact counts due to metric sampling or system approximations. Shorter time periods capture fewer data points, which can increase statistical variance.
These differences are expected and do not indicate data loss or errors in the underlying systems.
Displayed metrics are intended for trend monitoring and operational decisions, not for exact reconciliation or accounting purposes.
For exact totals, refer to the Transactional Email Reporting area in myEAS.
We continuously improve our monitoring logic to ensure high data accuracy.

Dashboard panels

Timeframe and auto-refresh

At the top of the dashboard, you can select the time range for the displayed metrics using the timeframe dropdown. By default, the dashboard shows data for the last 6 hours, but you can adjust this to view a different time window, up to a maximum of 7 days. Note: previous version only offered the last 24-hours of data history.

The Auto-Refresh toggle allows the dashboard to update data automatically in real time. When enabled, the metrics and charts will refresh at regular intervals without requiring a manual reload. This is useful for live monitoring, especially during high-volume sending periods. By default, the auto-refresh is turned off.

Transactions Overview

The Transactions Overview panel provides a high-level summary of the message life cycle, from acceptance to final status within the selected timeframe.

It breaks down submitted messages into key status categories, helping you understand how messages are processed and where potential issues might arise. Each category is displayed as a separate card, showing both the total count and its percentage.

Cards definition

Card	Description	Percentage relation
Submitted Total	Email requests successfully received, accepted, and started for processing by Transactional Email. Each message is tracked through subsequent delivery stages from this point.	—
Dropped	Messages dropped during processing and before being sent—often due to suppression rules.	% of Submitted
Sent	Emails fully processed and sent out by the Transactional Email service.	% of Submitted
Delivered	Emails successfully delivered to the recipient’s server.	% of Sent
Hard Bounced	Emails not delivered due to permanent errors, which usually require action.	% of Sent
Soft Bounced	Messages classified as final Soft Bounce after several unsuccessful delivery attempts to the recipient’s server.	% of Sent

Cards thresholds

Dropped, Delivered, Hard Bounced, and Soft Bounced cards display a label and a border color based on the metric value compared to an industry threshold. This visual cue helps you quickly assess whether performance is within acceptable limits.

Card	Healthy	Monitor	Investigate
Dropped	< 2%	2% – 5% A common cause of a high message drop rate is the removal of recipients by the Suppression List. Ensure your Sending List is updated to reflect these removals.	> 5% A potential issue has been identified. Please analyze the Reporting to determine the cause of the high drop rate and implement corrective actions.
Delivered	> 97%	95% – 97% Your delivery rate can be further improved by reviewing the Email Deliverability Guide.	< 95% Immediately review the hard and soft bounce SMTP response codes available in the Reporting to identify delivery issues.
Hard Bounced	< 2%	2% – 5% Maintaining a healthy Sending List is recommended. Promptly remove hard bounces and periodically review unengaged subscribers.	> 5% Immediately review the hard bounce SMTP response codes. Clean your Sending List and examine your opt-in procedure to mitigate negative effects on your sender reputation.
Soft Bounced	< 2%	2% – 5% Examine the specific soft bounce SMTP response codes in the Reporting for insights into temporary delivery failures.	> 5% Review your sending volume and rate. A recent significant increase in the number of emails you send could be causing throttling.

Hard Bounce Events

The Hard Bounce Events panel provides a detailed view of the specific causes behind Hard Bounced emails. Hard Bounces are delivery failures considered permanent and typically indicate issues with the recipient address or domain configuration.

The panel categorizes messages by the most common hard bounce reasons, helping administrators quickly understand what went wrong. You can click on each hard bounce card to be redirected to the Reporting area, where you’ll see a prefiltered view for each SMTP status code.

Status	Description and possible actions	SMTP status code
Mailbox unavailable	Emails not delivered due to invalid email addresses. Remove them from your Sending List.	550
Domain not found	Recipient domain unrecognized. Review recipient domain syntax.	500
Recipient policy restriction	Transaction failed due to local policy or restriction. Review SMTP reasons provided by recipient servers.	554
Full mailbox	The recipient’s mailbox is full and can’t accept more emails. Reduce message size or try again later.	552
Domain blocklisted	Your sender domain might have been blocklisted. Ensure messages do not have characteristics of spam or malware.	553

Delivery Rate %

The Delivery Rate % chart shows how successfully your emails were delivered over time. It plots the percentage of delivered messages against all sent messages in hourly intervals within the selected timeframe. This chart helps you spot trends quickly and take proactive steps before delivery issues impact performance at scale.

A consistently high delivery rate (over 95%) indicates that your emails are reliably reaching recipients servers.
Spikes or drops may signal delivery problems — such as increased bounce or drop rates — or changes in recipient behavior or infrastructure.
Lower rates during specific timeframes could result from issues with your sending list, message content, or recipient servers.

Message Rate

The Message Rate chart shows the distribution of email activity, helping you understand message volume and delivery outcomes over time. It combines all accepted emails into stacked bars, with each status represented by a different color. This chart is especially useful for teams sending in hourly batches or managing time-sensitive campaigns.

By default, the Delivered traffic is unticked to improve the readability of the chart. The height of each bar reflects the total number of messages processed during each period, allowing you to:

Spot periods of high or low traffic
Visualize how failures (bounces, drops) impact total volume
Compare the delivery success rate across different times of the day

What to do if issues appear?

Select the most relevant timeframe to deep dive into the problematic interval.
Hover over a stack bar to view the number of messages per status.
Click on a status to be redirected to the Reporting section with a prefiltered view based on your selected timeframe and status.
Investigate the available SMTP response codes.
Correlate this data with your sending schedule or campaign activity to identify the root cause(s).