Skip to main content
Skip table of contents

Event types

Some Events are only available depending of the facade used (REST or SMTP Adapter)

Event/phase

Event/state

Event/type

Event/subType

Description

PRE_PROCESS

FINISHED

DROPPED

PREVIOUSLY_BOUNCED

Recipient address found in suppression list. Recipient previously bounced. Email not delivered (includes unknown user).

PRE_PROCESS

FINISHED

DROPPED

FORBIDDEN_RECIPIENT

Forbidden local part.

PRE_PROCESS

FINISHED

DROPPED

INVALID_ADDRESS

Recipient address syntactically incorrect. Email not delivered.

PRE_PROCESS

FINISHED

DROPPED

SUPPRESSED

Fallback for all fainer grained, dedicated suppression types (see above) which are currently not known by a component (e.g. for migration-pathes).

PRE_PROCESS

FINISHED

DROPPED

VALIDATION_ERROR

Fallback for recipient validations.

PROCESS

INITIAL

STARTED

PROCESSING_STARTED

Only if no validation errors on receiving. Thus optional in case of event.type=dropped.

PROCESS

INTERMEDIATE

SMIME_SIGNING

OK

Message has been received, signed and ready for further processed.

PROCESS

INTERMEDIATE

PROCESSED

PROCESSING_FINISHED

Message has been received, processing is finished and is ready to be delivered.

PROCESS

FINISHED

DROPPED

PROCESSING_FAILED

Internal processing errors. eg. missing data, invalid parameter, etc.

PROCESS

FINISHED

DROPPED

VIRUS_DETECTED

Retarus Virus Engine detected a virus. Email not delivered.

PROCESS

INTERMEDIATE

TRACE_RECOVER_ STORE

OK

Stored until <timetstamp> for trace and recover.

DELIVER

FINISHED

DELIVERED

OK

 

DELIVER

INTERMEDIATE

DEFERRED

SOFT_BOUNCE

Email deferred. Further attempts pending.

DELIVER

FINISHED

BOUNCED

HARD_BOUNCE

Email Bounced. Recipient may be added to suppression list.

DELIVER

FINISHED

DROPPED

INVALID_DKIM_SIGNATURE

Validation of DKIM-signature in OpenDKIM verifier-milter failed and config-settings impose in this case the mail to be dropped.

DELIVER

FINISHED

BOUNCED

SOFT_BOUNCE

Email bounced. All attempts failed. Timeout.

SMART_DELIVERY

FINISHED

DROPPED

PROCESSING_FAILED

Internal processing errors. eg. missing data, invalid parameter, etc.

SMART_DELIVERY

INTERMEDIATE

PROCESSED

PROCESSING_FINISHED

Message has been received, processing is finished and is ready to be delivered.

SMART_DELIVERY

FINISHED

DELIVERED

OK

 

SMART_DELIVERY

INTERMEDIATE

DEFERRED

SOFT_BOUNCE

Email deferred. Further attempts pending.

SMART_DELIVERY

FINISHED

BOUNCED

HARD_BOUNCE

Email Bounced. Recipient may be added to suppression list.

SMART_DELIVERY

FINISHED

BOUNCED

SOFT_BOUNCE

Email bounced. All attempts failed. Timeout.

SMART_DELIVERY

INTERMEDIATE

DELAYED

RATE_LIMITED

Further processing is delayed because of the recipient ISP / Mail-Provider indicates the sender is trying to sent too many messages based on the sender reputation or ISP Quota / Rate-Limit.

READ

POST_DELIVERY

OPEN

MAIL_OPENED

Recipient opened email.

READ

POST_DELIVERY

CLICK

LINK_CLICKED

Recipient clicked the named link.

POST_PROCESS

POST_DELIVERY

FEEDBACK_LOOP

COMPLAINT

Recipient has sent a complaint to their ISP.

TRIGGER

POST_DELIVERY

PASSWORD_MAIL

OK

 

TRIGGER

POST_DELIVERY

PASSWORD_MAIL

FAILED

Failed to trigger password email.

TRIGGER

POST_DELIVERY

PASSWORD_MAIL

NOT_TRIGGERED

Original mail was not delivered, password action not triggered.

RESEND

POST_DELIVERY

TRACE_RECOVER

OK

Job resend with new jobId <job-id>.

RESEND

POST_DELIVERY

TRACE_RECOVER

FAILED

Internal processing error.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.