Skip to main content
Skip table of contents

Retry logic for status notifications

In the event that the customer's web service is not available, we will attempt reconnects for a short period of time.

A brief overview of the retry logic is provided below:

  • DNS Errors, 400 – 406 http error codes:
    3 retries within 10 min. (these error codes indicate a permanent fail) + jitter logic

  • 407-499, 500-599 http error codes:
    About 13 retries within 45-50min. (these error codes indicate a temporary fail) + jitter logic

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.