Send a fax from the Retarus Enterprise Fax Portal

To create and send a new fax message:

1. Click the New Fax button.

2. Click the From: faxbox dropdown list option and select the faxbox from which you want to send the fax.

When adding the recipient’s fax number, there are several options for entering the recipient’s fax number. To make adding the recipient’s fax number quick and easy, you can leverage the address book for any fax numbers you have already added as address book contacts. You can also enter the fax number manually when you don’t have that fax number stored as a contact.

Leveraging the address book to enter the recipient’s fax number:

3. Click inside the To: field.

   1. Type a + (plus sign) to display the autocomplete list of available fax numbers/address book contacts and select the recipient’s contact.

   2. Type a + (plus sign) and the first 2 or 3 digits of the recipient’s fax number to display the autocomplete list of available fax numbers/address book contacts and select the recipient’s contact.

   3. Type the first 2 or 3 characters of the recipient’s company name to display the autocomplete list of available fax numbers/address book contacts and select the recipient’s contact.

   4. Type the recipient’s first name to display the autocomplete list of available fax numbers/address book contacts and select the recipient’s contact.
      → The recipient’s fax number is added to the “To” field and the recipient’s name and company name are added to the “Recipient company name” and “Recipient name” fields.

Manually entering the recipient’s fax number:

4. Click inside the To: field.

   1. Manually type the recipient’s fax number using the following format: a plus sign, the country code, and the fax number without any spaces (e.g. +12013770597, +4989902694001).
      → Your organization’s domain is added automatically when Retarus transmits the fax (e.g. +12013770597@us.rfax.net, +4989902694001@eu.rfax.net).

5. Click inside the Subject: field and type the subject for your fax message.

To attach a file to your outbound fax:

6. Click the Attach file button, go to the folder containing the file you want to attach, and select the document you want to attach to your fax.

7. Click the Open button to attach the document to your fax message.
   → The file you select displays directly under the Attach file button.

A file must be attached to all outbound faxes, and only PDF files are supported.

There are three options for the cover page:

• Remove the default cover page and send the fax without a cover page.

• Remove the default cover page, and instead, attach the customer cover page you created and saved as a PDF. The best practice is to make the customer cover page the first attachment.

• Include the default cover page and the first page of the fax is the default cover page followed by any attachments.

To remove and turn off the default cover page:

8. Click to uncheck the Cover page included checkbox at the bottom left side of the Send fax message screen.
   → The Cover page content (optional) fields are removed from the screen.

To include a cover page with your fax message:

9. Click to check the Cover page included checkbox at the bottom left corner of the Send Fax message screen.

10. Click inside the Your message field and type a message to your recipient.
    → The message you enter is included on the first page of the outbound fax.

11. Click inside the Recipient company name field and type the recipient’s company name.
    → This field will be filled if a contact in the address book was selected.

12. Click inside the Recipient name field and type the recipient’s name.
    → This field will be filled if a contact in the address book was selected.
    → The first page of the outbound fax includes the message you typed, the recipient's company name, and the recipient's name.

To send the fax message using High resolution:

13. Select the High Resolution radio button in the bottom middle of the Send fax message screen.
    → By default, the High Resolution radio button is selected and is recommended for any business-critical faxes.
    → If there are situations where Low Resolution is acceptable, click to select the Low Resolution radio button option.

To send a fax message that is urgent using Priority delivery:

There is an additional charge for each fax transmitted using the Priority delivery option. Please work with your organization’s administrator to understand if Priority delivery is an option for your organization when urgent delivery is needed for critical faxes.

14. Toggle “on” the Priority delivery toggle switch to move your urgent fax to the front of the outbound fax queue.
    → By default, the Priority delivery toggle switch is toggled “off” and recommended for business-as-usual, non-critical faxes.

To send the fax message to your recipient:

15. Click the New Fax button.
    → Retarus transmits your fax message and it then becomes visible in the Outbound folder.

To see the fax you just sent with its current transmission status:

16. Click the Outbound folder button to see the fax you just sent.

17. Identify the fax you just sent, using the “To” fax number and the “Transmission” date and time.

18. If you don’t see the fax messages you just deleted, click the window refresh icon ().
    → The current status of your fax displays under the Status column as one of the following:

    • = The status displays as “Sending” if the fax is still transmitting.

    • = The status displays as “Sent” if the fax transmission is completed successfully.

    • = The status displays as “Undelivered” if there is a transmission error.