Delete groups and users

• There may be times when a group or user needs to be deleted.

• When required, Tenant admins can delete groups and users within User Management.

When a group or user is deleted, it is permanently deleted and cannot be retrieved. If deleted by mistake, the group or user should be recreated to regain access.

Delete a group

1. Click the Settings icon on the main Enterprise Fax Portal page.
   → The User management screen is displayed.

2. Scroll down and click to select the group name that needs to be deleted.
   → The group expands and displays the group name, group owner, and each member’s name and role.

3. Hover over the group name or group owner’s name.
   → The trashcan icon and edit options display.

Once the group is deleted, it is permanently deleted and cannot be retrieved! This group will be unassigned from all connected faxboxes. If there are any users in this group, they will no longer have access to it.

4. Click the Trashcan at the end of the line displaying the group name.
   → The Delete this user group window is displayed.
   → A warning message is displayed, and the admin is warned that they’re about to delete a group, which will cause the group and any of its users to lose access to all associated faxboxes.

If you are sure this group should be deleted, to complete the deletion of this group:

5. Click the Delete user group button.
   → The Group deleted message is displayed at the bottom of the page and returns you to the User Management page.

To return to your list of faxboxes when you are done deleting groups:

6. Click the Enterprise Fax Portal button at the top left in the menu ribbon.
   → Your list of available faxboxes is displayed.

Delete a user

1. Click the Settings icon on the main Enterprise Fax Portal page.
   → The User management screen is displayed.

2. Click the All roles and permissions dropdown arrow.
   →The All roles and permissions dropdown list is displayed with all available roles and permission groups.

3. Click to select the User option in the All roles and permissions dropdown list.
   → A list of all the available groups containing members with the user role is displayed.

4. Click the name of the group that contains the user that needs to be deleted.
   → The group expands and displays the group name, group owner, and each members' name and role.

5. Click the Trashcan at the end of the line displaying the user that needs to be deleted.
   → The Delete this user window is displayed.
   → A warning message is displayed, and the admin is warned that they’re about to delete a user, which will cause the user to lose access to all associated faxboxes.

Once this user is deleted, it is permanently deleted and cannot be retrieved! The user will be deleted and will lose access to any assigned faxboxes. His/her name will be displayed as Former user in the Default group.

If you are sure this user should be deleted, to complete the deletion of this user:

6. Click the Delete user button.
   → The User deleted message is displayed at the bottom of the page and returns you to the User Management page.

To return to your list of faxboxes when you are done deleting users:

7. Click the Enterprise Fax Portal button at the top left in the menu ribbon.
   → Your list of available faxboxes is displayed.