Microsoft: Receiving faxes in a Teams Channel

This tutorial explains the steps required to set up Retarus Fax-to-Email to deliver incoming faxes directly to a Microsoft Teams channel.

Prerequisites

1. Retrieve the email address of a Microsoft Teams channel

Open Microsoft Teams and navigate to the channel where you want to receive faxes.
Click the three dots (…) next to the channel name and select Get email address.

→ The pop-up window opens, showing the email address assigned to the channel.

Copy the email address.
This address will be used as the destination for incoming faxes.

2. Configure a Fax Inbound profile for the Teams channel

Log in to myEAS.
Navigate to Administration - Fax Services - Fax Inbound Services.
If the Teams channel should consolidate multiple fax numbers and users into one channel, add the user to the Profile, but do not enter their specific email address in the Numbers tab.
In the Default recipient field, enter the email address you copied from the Teams channel.
Configure additional parameters as needed, such as document format, language, time zone, or cost center.

Alternatively, you can configure the Teams channel email address as the Recipient for a dedicated fax number in the Numbers section.

3. Test the integration

Send a test fax to your Fax-to-Email number.
Open the Microsoft Teams channel you configured to receive faxes and verify that the fax has arrived.
If the fax does not appear in the channel, review your Retarus and Microsoft Teams configuration settings and send another test fax.

Visit the Retarus EAS portal documentation for detailed information on configuring Fax-to-Email.
For specific issues or more complex configurations, consult the Microsoft Teams documentation.

Set permissions appropriately to ensure only authorized personnel can access the Microsoft Teams channel.
Regularly monitor and maintain the integration, checking for issues and staying up-to-date with changes from Microsoft Teams and Retarus.
OneDrive or SharePoint can be automatically updated if synchronization with the storage location is activated.

Faxes do not appear in Microsoft Teams

Send a test email from a standard email client to your Teams channel email address.
If the test email is delivered correctly:
- Check the email address you entered in the EAS portal under Default recipient.
- Check if your Microsoft Teams tenant is set up only to accept emails from your corporate email domain.
  - Allow the receiving from the Retarus fax domain: gla.from@retarus.net
If the test email does not appear in Teams, check with your Teams administrator to determine if Microsoft Teams is set up to receive emails.