Draft: Integrations for ITSM

e.g.

Customer Service, Help Desk, Service Management

• Salesforce Service Cloud

• ServiceNow xxx

• SAP Customer Service

• Jira Service Management

• Zendesk

• HubSpot Service Hub

• OTRS Service Management

Network Operating Center, Monitoring

• Dynatrace

• ServiceNow

• SolarWinds Network Performance Monitor

• Paessler PRTG

• Nagios XI

SIEM

• Splunk

• QRadar

• LogRhythm
  -> combine in one doc with resources links to external vendor documentation: Draft: Integrations for ITSM

Provisioning

• Azure AD / EntraID

Identity & Access Management

• RSA: SMS Token Setup for Authentication Manager