myEAS - Email Security - Live Search
Email Live Search helps your help desk and IT teams resolve user issues faster and analyze potential security risks. You can use Email Live Search to investigate messages, viruses, and spam.
Email Research
Email Research helps you track inbound and outbound messages and view detailed status information for each email.
You can search for messages using different criteria, including
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Sender
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Recipient
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RMX Id
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MTA Id
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Message Id
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Email subject (available only if you activate subject storage)
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Source IP
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Sender Country code
To find an address, you can enter prefix fragments, such as info or inf to find info@retarus.de. For subjects, you can enter single words or partial terms. Matching messages appear directly in the results section below the search fields.
Filter by virus status
To identify senders or recipients of malicious emails and evaluate threat levels, filter your search by virus status:
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All (default)
Displays all messages, regardless of infection status. -
Infected
Displays only messages containing a virus. When selected, you can filter by a specific virus signature (for example,W97M/Agent.7510415) to view the total number of related findings. You must enter the complete signature string. -
Clean
Displays only messages that do not contain a virus.
View message details
Click the Show more information ( 
Releasing quarantined messages
To release a quarantined message, such as one held as a newsletter, click Release from Quarantine in the quarantine section. Released messages are delivered to the primary email address, not the alias.
AntiSpam detection details
AntiSpam tracking records display two output lines:
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Status: The AntiSpam verdict for the message.
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Details: The detection data supporting that verdict.
The Details: line appears when the spam probability is greater than 0 and a description is available. If the detection engine does not provide a description, myEAS automatically generates one from the tracking data. If classification outcomes vary among recipients, separate Status: and Details: lines are displayed for each recipient.
Depending on the detection outcome, the Details: line can include:
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Total score: The aggregate score, followed by individual engine contributions in parentheses.
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Threat level: The severity rating of the detected threat.
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Threat type: One or more specific threat categories identified.
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Tags: Contextual metadata tags assigned to the message.
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Brand: The impersonated or targeted brand, if detected.
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Reason text: A plain-language explanation of what triggered the verdict.
Only populated fields are shown. Unreturned fields are omitted entirely without placeholders or default text, and missing fields do not prevent the remaining data from displaying.
Spam Research
Spam Research speeds up investigation by limiting results to specific spam classifications. Click the Show more information icon (
Phishing Filter Research
Phishing Detection Research speeds up investigation by limiting results to detections from the Phishing Detection module. Click the Show more information icon (
CxO Fraud Detection Research
CxO Fraud Detection Research speeds up investigation by limiting results to detections from the CxO Fraud Detection module. Click the Show more information icon next to a result to view its metadata and tracking details.
This search option is available only if you have licensed the CxO Fraud Detection service as part of Retarus Advanced Threat Protection.
Sandbox Research
Sandbox Research speeds up investigation by limiting results to detections from the Sandboxing module. Click the Show more information icon (
This search option is available only if you have licensed the Sandboxing service as part of Retarus Advanced Threat Protection.
