E-Mail Continuity Workshop

Objective

The Email Continuity Workshop supports customers in establishing a structured and documented approach to email continuity and business continuity planning within their organization.

The service provides a structured framework to:

• build a common understanding of email continuity concepts and requirements

• assess the organizational and technical prerequisites for continuity planning

• align continuity objectives with existing business continuity frameworks

• define and document a customer-specific email continuity plan

• establish clear responsibilities and next steps for operational implementation

The objective is to ensure customers are prepared to maintain email communication capabilities during disruptions — organizationally, technically, and documentarily.

Typical Customer Scenarios

The service is particularly suitable for customers with:

• no formalized email continuity or business continuity plan in place

• upcoming compliance, audit, or regulatory reviews requiring documented continuity measures

• recent or planned changes to email infrastructure with continuity implications

• organizational growth or restructuring requiring updated continuity governance

• interest in understanding and activating Retarus Email Continuity capabilities

Scope of Services

Introduction & Conceptual Foundation The service includes:

• introduction to email continuity concepts and their role within broader business continuity planning

• overview of Retarus Email Continuity capabilities and service model

• review of the Email Continuity Phase Model and its application to the customer environment

Organizational & Technical Implementation Structured review and alignment covering:

• organizational requirements for continuity planning (roles, responsibilities, escalation paths)

• technical prerequisites and implementation considerations

• alignment of Retarus capabilities with customer-specific continuity objectives

Common Understanding & Documentation Alignment Collaborative session to establish a shared baseline, including:

• consolidation of workshop findings into a common understanding

• definition of documentation structure and content for the Email Continuity Plan

• alignment on open items and clarification of outstanding questions

Next Steps & Implementation Planning Conclusion of the workshop with:

• definition of prioritized next steps

• assignment of responsibilities for post-workshop activities

• alignment on timeline and follow-up approach

Follow-Up Consulting Post-workshop support including:

• clarification of open questions arising from the workshop

• consulting support for implementation decisions

• review and finalization of the Email Continuity Plan

Typical Coverage Areas

The workshop addresses:

• email continuity and business continuity concepts and terminology

• Retarus Email Continuity service capabilities and activation model

• organizational roles, responsibilities, and escalation paths

• technical prerequisites and implementation requirements

• continuity phase model and operational procedures

• documentation requirements and continuity plan structure

The exact focus areas are aligned with the customer prior to the workshop.

Deliverables

The service provides:

• workshop presentation (PDF)

• Email Continuity Plan (MS Word) — documenting findings, decisions, responsibilities, and next steps

Delivery Options

Customer Responsibilities

The customer is responsible for providing:

• relevant technical and organizational stakeholders for workshop participation

• information on existing business continuity frameworks and relevant internal policies

• timely review and sign-off on the Email Continuity Plan draft

• participation in follow-up sessions as required

Delays in customer-side input or review may impact documentation delivery timelines.

Outcome

After completion of the workshop, the customer receives:

• a documented Email Continuity Plan tailored to their organizational and technical environment

• a clear understanding of Retarus Email Continuity capabilities and their operational application

• defined responsibilities and next steps for continuity implementation

• a reusable documentation baseline for audit, compliance, or internal governance purposes

Format & Scope