E-Mail Encryption Workshop

Objective

The Email Encryption Workshop supports customers in establishing a clear technical and organizational foundation for implementing email encryption within their environment.

The service provides a structured framework to:

• build a common understanding of email encryption concepts and requirements

• assess technical prerequisites and existing infrastructure constraints

• align on a solution design tailored to the customer's communication and compliance requirements

• define the service setup and configuration approach

• establish a documented basis for implementation planning and procurement decisions

The objective is to ensure customers enter the implementation phase with a validated design, defined setup parameters, and the documentation required to proceed efficiently.

Typical Customer Scenarios

The service is particularly suitable for customers with:

• planned introduction of email encryption for the first time

• replacement or consolidation of existing encryption solutions

• compliance or regulatory requirements mandating encrypted email communication

• need to evaluate certificate management options including Managed PKI

• interest in understanding Retarus email encryption capabilities prior to committing to implementation

Scope of Services

Encryption Fundamentals The service includes:

• introduction to email encryption concepts, standards, and terminology

• overview of encryption approaches relevant to the customer's use cases (S/MIME, TLS, gateway encryption)

• review of organizational and technical prerequisites

Retarus Email Encryption — Technical Overview Structured presentation of the Retarus email encryption service, including:

• technical architecture and service model

• certificate management options and Managed PKI approach

• integration with existing mail infrastructure and client environments

• operational handling and administrative capabilities

Solution Design Discussion Collaborative design session covering:

• assessment of customer-specific requirements and constraints

• discussion of applicable encryption approach and configuration options

• alignment on certificate management and PKI setup (including SwissSign Managed PKI where applicable)

• identification of integration touchpoints and dependencies

Service Setup Definition Conclusion of the technical design phase, including:

• definition of service configuration parameters

• documentation of agreed setup decisions

• identification of open items and prerequisites for implementation

Next Steps Structured close of the workshop, including:

• definition of prioritized next steps

• assignment of responsibilities

• alignment on implementation timeline and follow-up approach

Typical Coverage Areas

The workshop addresses:

• email encryption standards and applicable use cases

• Retarus email encryption service capabilities and architecture

• certificate management and Managed PKI options (incl. SwissSign)

• solution design decisions and configuration parameters

• integration requirements and infrastructure dependencies

• organizational responsibilities and operational handling

The exact focus areas are aligned with the customer prior to the workshop.

Deliverables

The service provides:

• workshop presentation (PDF)

• Encryption Workshop Document (MS Word) — documenting design decisions, configuration parameters, and next steps

• Managed PKI Document (PDF form) — completed SwissSign Managed PKI documentation where applicable

Delivery Options

Customer Responsibilities

The customer is responsible for providing:

• relevant technical and organizational stakeholders for workshop participation

• information on existing mail infrastructure, client environments, and current encryption setup

• timely review and sign-off on workshop documentation

• completion and return of required Managed PKI documentation where applicable

Delays in customer-side input or approvals may impact implementation readiness and downstream timelines.

Outcome

After completion of the workshop, the customer receives:

• a validated solution design for email encryption tailored to their environment

• documented service setup parameters as the basis for implementation

• completed Managed PKI documentation ready for processing (where applicable)

• a clear implementation roadmap with defined responsibilities and next steps

Format & Scope