E-Mail Security Evaluation PoC Package

Objective

The E-Mail Security Evaluation PoC Package supports customers in the structured evaluation of Retarus E-Mail Security services within a controlled Proof of Concept environment prior to a productive rollout.

The package is designed to:

• validate technical feasibility and compatibility with the existing mail environment

• demonstrate core security capabilities within the customer environment

• evaluate operational handling and administrative usability

• identify customer-specific integration requirements and considerations

• provide transparency regarding security effectiveness and operational impact

• establish a reliable basis for implementation and rollout decisions

The objective is to ensure customers can assess Retarus E-Mail Security against defined success criteria before committing to a production rollout.

Typical Customer Scenarios

The package is particularly suitable for customers with:

• planned replacement of existing email security providers

• evaluation of cloud-based email security solutions prior to rollout

• increased phishing, malware, or spam protection requirements

• modernization initiatives for existing mail infrastructures

• compliance or security improvement projects

• requirements for evaluating operational and user impact before committing to implementation

Typical PoC Duration

The duration may vary depending on customer availability, agreed scope, number of mail domains or routing scenarios, and required stakeholder alignment.

Scope of Services

PoC Preparation & Kick-Off Preparation and alignment activities including:

• review of customer environment and technical prerequisites

• alignment of PoC scope, objectives, and timeline

• definition and documentation of evaluation success criteria

• clarification of customer responsibilities and required inputs

Technical PoC Enablement Support for technical onboarding and PoC activation, including:

• MX record transition guidance

• mail flow and routing preparation

• activation of required Retarus E-Mail Security services

• customer onboarding within the Retarus EAS Portal

• validation of mail flow functionality

• coordination of required DNS and mail routing activities

Evaluation & Operational Support Support during the active PoC phase, including:

• review of identified findings and incidents

• operational guidance and best-practice recommendations

• support regarding configuration adjustments

• coordination of evaluation activities

• customer review and alignment sessions

• monitoring of agreed success criteria

Reporting & Final Evaluation Structured evaluation and closing activities including:

• review of PoC results and observations

• assessment against defined success criteria

• summary of technical and operational findings

• recommendations for implementation and rollout planning

• final presentation and customer review session

Typical Evaluation Areas

The PoC may evaluate:

• phishing detection effectiveness

• malware and spam filtering quality

• false-positive and false-negative behavior

• mail delivery and routing behavior

• operational usability and administrative transparency

• reporting and tracking capabilities

• integration compatibility

• user and administrator experience

Success criteria are jointly defined and documented during the PoC preparation phase.

Deliverables

The package provides:

• documented PoC scope and success criteria

• supported onboarding and technical activation

• review and alignment sessions throughout the PoC phase

• structured summary of technical and operational findings

• final evaluation report with implementation and rollout recommendations

Included Sessions

Customer Responsibilities

The customer is responsible for providing:

• relevant technical contacts and stakeholders

• access to DNS and mail routing information

• timely execution of agreed customer-side activities (DNS changes, MX record transitions)

• feedback and participation during the evaluation phase

• participation in review and evaluation sessions

Delays in customer-side activities may impact the PoC timeline and evaluation quality.

Assumptions & Limitations

The package is intended as an evaluation and onboarding service. The following activities are out of scope unless separately agreed:

• full production rollout

• complex mail architecture redesign

• customer-specific development

• managed operational services

• extensive migration activities

• long-term operational optimization

Outcome

After completion of the PoC, the customer receives:

• validated insights into Retarus E-Mail Security capabilities within their specific environment

• documented evaluation results against agreed success criteria

• identified technical and operational considerations for rollout planning

• concrete recommendations for implementation approach and next steps

Format & Scope