Skip to main content
Skip table of contents

Configuring a Fax-to-Email profile

The settings available when configuring a new profile are exactly the same as those available when editing an existing profile.

To access the settings of an existing profile:

  1. Select the profile in the Profiles table.

  2. Select the Edit button.

Fax-to-Email general settings

In the General settings, you can manage some general options, such as the fax ID, the cost center, or the profile's activation status.

Inbound-Fax-to-Email-general-settings.png

The table below lists the available general settings:

Setting

Default value

Description

Profile name

Displays the name of the active profile - that is, the profile currently being configured.

Service type

Fax-to-email

Shows the service used by the profile.

Comments

Displays additional information about the profile.

Fax ID

See Customer settings.

Also known as the CSID, it identifies the fax and is used in reports on the fax sent to the sender. It can consist of a phone number and additional alphanumeric characters, but no more than 20 altogether.

Cost center

See Customer settings.

Optional. It can be used to enter a billing code if desired.

Activated

Yes

Displays whether the profile is activated.

If a profile is deactivated, all fax numbers assigned to the profile are also deactivated and can no longer be reached.

Fax-to-Email document settings

The options in the Document settings are generally document-specific. The screenshot below illustrates the settings when PDF is selected as the document format, Password encryption is enabled, and the OCR & barcode recognition feature is activated.

image-20241220-073507.png

The table below lists the available document settings:

Setting

Default value

Description

Days in short-term archive

See Customer settings.

The number of days the fax will be stored in the short-term archive. The maximum number of days is specified in your contract with Retarus.

Document format

See Customer settings.

The format in which the fax will be sent. The formats currently supported are PDF, PDF/A-1b, TIFF, TIFFG4, and Single Page TIFF.

Handling of non-confirmed pages

Forward as received

Defines how to process jobs when some pages are not successfully received:

  • Forward as received: Partial pages are forwarded as received.

  • Completely drop the job: The entire job, including correctly received pages, is not forwarded.

Selecting the Completely drop the job option allows Retarus to discard all pages, including those confirmed as correctly received by the sender. Use this option cautiously and only if necessary for your workflow.

Encryption

No encryption

Specifies whether to receive documents in encrypted form. The supported options are:

  • Password encryption
    Choose between a user password, a permissions password, or both.

  • No encryption

PDF/A format does not support encryption.

User password

See Customer settings.

Applies only to password encryption. The user password is required to access and print the file but does not allow editing. If only a user password is set, the permissions password is automatically generated and remains unknown, preventing any changes to rights.

Permissions password

See Customer settings.

Applies only to password encryption. No password is needed to access or print the file. However, editing rights are restricted unless you use a full version of Adobe Acrobat and enter the permissions password, which grants full rights.

User and permissions passwords

See Customer settings.

Applies only to password encryption. If both user and permissions passwords are configured, you can open the document using either password:

  • User Password: Allows you to view and print the document but not edit it.

  • Permissions Password: Grants full rights, including editing, when used with a full version of Adobe Acrobat.

Paper format

See Customer settings.

Specifies the paper format. You can choose between A4 and Letter (PDF only).

Receipt details

See Customer settings.

If enabled, fax reception information is printed on the left-hand side of a fax report.

OCR/Barcode recognition

None

If either OCR & barcode or Barcode is selected, you need to configure additional settings below. See Supported Barcode Types for a list of supported barcodes.

OCR output format

XML

Specifies the data format for displaying OCR results. Multiple options can be selected.

OCR pages

All

Specifies whether to apply OCR to all pages or only one page by clicking the entry field and entering it. Entering 1 means that only page 1 will have OCR.

The required setting is All if you have OCR on more than one page in the entire fax.

Email body

Standard mail body

Specifies the output format in which OCR results are displayed in the email client.

This setting is applicable only when OCR & barcode are selected.

Languages

See description

Specifies the languages in which OCR should be applied to the document. You can choose from German, English, French, Spanish, Italian, and Polish. Multiple languages can be selected.

This setting is applicable only when OCR & barcode is selected.

Fax-to-Email recipient settings

The Recipient settings relate to the delivery of the fax to the recipient, including cases where the fax cannot be successfully delivered.

Inbound-Fax-to-Email-recipient-settings.png

The table below lists the available recipient settings:

Menu Function

Default Value

Description

Language

English

Selects the language of the email for the inbound fax.

Default recipient

Specifies the email address for forwarding all fax numbers that are not assigned to a specific email address (see Numbering settings).

Bounce address

gla.undeliverable@retarus.net

Specifies a separate email address for forwarding of undeliverable emails.

Sender address

Retarus Faxolution
<gla.from@retarus.net>

Sender's email address.

Email template

DEFAULT_TEXT

Selects the email template used to embed the inbound fax.

The templates are managed by Retarus.

Time zone

Europe/Berlin

Selects the destination time zone for fax delivery.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.