Configuring a Fax-to-Email profile

The settings available when configuring a new profile are exactly the same as those available when editing an existing profile.

To access the settings of an existing profile:

Select the profile in the Profiles table.
Select the Edit button.

Fax-to-Email general settings

In the General settings, you can manage some general options, such as the fax ID, the cost center, or the profile's activation status.

The table below lists the available general settings:

Setting	Default value	Description
Profile name		Displays the name of the active profile - that is, the profile currently being configured.
Service type	Fax-to-email	Shows the service used by the profile.
Comments		Displays additional information about the profile.
Fax ID	See Customer settings.	Also known as the CSID, it identifies the fax and is used in reports on the fax sent to the sender. It can consist of a phone number and additional alphanumeric characters, but no more than 20 altogether.
Cost center	See Customer settings.	Optional. It can be used to enter a billing code if desired.
Activated	Yes	Displays whether the profile is activated. If a profile is deactivated, all fax numbers assigned to the profile are also deactivated and can no longer be reached.

Fax-to-Email document settings

The options in the Document settings are generally document-specific. The screenshot below illustrates the settings when PDF is selected as the document format, Password encryption is enabled, and the OCR & barcode recognition feature is activated.

The table below lists the available document settings:

Setting	Default value	Description
Days in short-term archive	See Customer settings.	The number of days the fax will be stored in the short-term archive. The maximum number of days is specified in your contract with Retarus.
Document format	See Customer settings.	The format in which the fax will be sent. The formats currently supported are PDF, PDF/A-1b, TIFF, TIFFG4, and Single Page TIFF.
Handling of non-confirmed pages	Forward as received	Defines how to process jobs when some pages are not successfully received: Forward as received: Partial pages are forwarded as received. Completely drop the job: The entire job, including correctly received pages, is not forwarded. Selecting the Completely drop the job option allows Retarus to discard all pages, including those confirmed as correctly received by the sender. Use this option cautiously and only if necessary for your workflow.
Encryption	No encryption	Specifies whether to receive documents in encrypted form. The supported options are: Password encryption Choose between a user password, a permissions password, or both. No encryption PDF/A format does not support encryption.
User password	See Customer settings.	Applies only to password encryption. The user password is required to access and print the file but does not allow editing. If only a user password is set, the permissions password is automatically generated and remains unknown, preventing any changes to rights.
Permissions password	See Customer settings.	Applies only to password encryption. No password is needed to access or print the file. However, editing rights are restricted unless you use a full version of Adobe Acrobat and enter the permissions password, which grants full rights.
User and permissions passwords	See Customer settings.	Applies only to password encryption. If both user and permissions passwords are configured, you can open the document using either password: User Password: Allows you to view and print the document but not edit it. Permissions Password: Grants full rights, including editing, when used with a full version of Adobe Acrobat.
Paper format	See Customer settings.	Specifies the paper format. You can choose between A4 and Letter (PDF only).
Receipt details	See Customer settings.	If enabled, fax reception information is printed on the left-hand side of a fax report.
OCR/Barcode recognition	None	If either OCR & barcode or Barcode is selected, you need to configure additional settings below. See Supported Barcode Types for a list of supported barcodes.
OCR output format	XML	Specifies the data format for displaying OCR results. Multiple options can be selected.
OCR pages	All	Specifies whether to apply OCR to all pages or only one page by clicking the entry field and entering it. Entering 1 means that only page 1 will have OCR. The required setting is All if you have OCR on more than one page in the entire fax.
Email body	Standard mail body	Specifies the output format in which OCR results are displayed in the email client. This setting is applicable only when OCR & barcode are selected.
Languages	See description	Specifies the languages in which OCR should be applied to the document. You can choose from German, English, French, Spanish, Italian, and Polish. Multiple languages can be selected. This setting is applicable only when OCR & barcode is selected.

Fax-to-Email recipient settings

The Recipient settings relate to the delivery of the fax to the recipient, including cases where the fax cannot be successfully delivered.

The table below lists the available recipient settings:

Menu Function	Default Value	Description
Language	English	Selects the language of the email for the inbound fax.
Default recipient		Specifies the email address for forwarding all fax numbers that are not assigned to a specific email address (see Numbering settings).
Bounce address	gla.undeliverable@retarus.net	Specifies a separate email address for forwarding of undeliverable emails.
Sender address	Retarus Faxolution <gla.from@retarus.net>	Sender's email address.
Email template	DEFAULT_TEXT	Selects the email template used to embed the inbound fax. The templates are managed by Retarus.
Time zone	Europe/Berlin	Selects the destination time zone for fax delivery.