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FAQs - Managing faxboxes

How do I create a faxbox?

Only administrators assigned to a tenant have access to create faxboxes.

  • Fax numbers and users are assigned to work in faxboxes.

  • By default, a newly created faxbox contains an inbound, outbound, and trash folder.

  • For a step-by-step guide on how to create a faxbox, please see this page: Create a new faxbox

How do I update a faxbox?

Only admins with access to the faxbox can make changes to and update faxboxes.

  • The Update → faxbox option is used to update or make changes to an existing faxbox.

  • The following faxbox details can be updated by admins assigned to the faxbox: faxbox name, faxbox description, faxbox owner, fax numbers, folders, user groups, and users.

  • For a step-by-step guide on how to update a faxbox, please see this page: Update a faxbox

How do I add fax numbers to a faxbox?

Administrators have the required access to add, delete, and update fax numbers.

  • A faxbox must be assigned an inbound fax number first, in order to receive faxes.

  • Adding new inbound fax numbers to a faxbox may be necessary when a new employee, department, or process is introduced.

  • For a step-by-step guide on how to add fax numbers to a faxbox, please see this page: Add new fax numbers to a faxbox

Can I add folders and subfolders to my faxbox?

Yes, admins with access to the faxbox can add folders and subfolders.

How do I assign users to a faxbox?

Only admins with access to the faxbox can add users.

How are users assigned access to faxboxes?

Only admins with access to the faxbox can add users.

Can a supervisor/team lead/department lead be granted administrative access to a faxbox?

Yes, the overall admin with access to the faxboxes in your tenant space can grant admin access to a supervisor/team lead/department lead.

Is it possible to grant read-write-only access to faxbox users?

No, at this time, it is not possible to grant read-write-only access to faxbox users.

  • Users assigned to a faxbox can view inbound and outbound faxes, send outbound faxes, drop/move faxes to a different faxbox and delete faxes.

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