FAQs - Managing faxboxes

Only administrators assigned to a tenant have access to create faxboxes.

• Fax numbers and users are assigned to work in faxboxes.

• By default, a newly created faxbox contains an inbound, outbound, and trash folder.

• For a step-by-step guide on how to create a faxbox, see Create a new faxbox.

Only admins with access to the faxbox can make changes to and update faxboxes.
For a step-by-step guide on how to update a faxbox, see Update a faxbox.

Administrators have the required access to add, delete, and update fax numbers.
For a step-by-step guide on how to add fax numbers to a faxbox, see Add and delete fax numbers.

Yes, admins with access to the faxbox can add folders and subfolders.
For a step-by-step guide on how to add folders and subfolders to a faxbox, see Add folders & subfolders to a faxbox.

Only admins with access to the faxbox can add users.
For a step-by-step guide on how to assign users to a faxbox, see Assign users and groups to a faxbox.

Only admins with access to the faxbox can add users.

• To learn more about user and admin roles, see Create users and groups.

• For a step-by-step guide on how to assign users to a faxbox, see Assign users and groups to a faxbox.

Yes, an admin with access to the faxboxes in your tenant can grant admin access to a supervisor, team lead, or department lead.

• Faxbox admins can grant administrative access to other admins.

• To learn more about admin roles, see Create users and groups.

• For a step-by-step guide on how to assign admins to a faxbox, see Assign users and groups to a faxbox.

No, it is not currently possible to grant read/write-only access to faxbox users. Users assigned to a faxbox can:

• View inbound and outbound faxes

• Send outbound faxes

• Move faxes to a different faxbox

• Delete faxes