How do I create a faxbox?
Only administrators assigned to a tenant have access to create faxboxes.
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Fax numbers and users are assigned to work in faxboxes.
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By default, a newly created faxbox contains an inbound, outbound, and trash folder.
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For a step-by-step guide on how to create a faxbox, please see this page: Create a new faxbox
How do I update a faxbox?
Only admins with access to the faxbox can make changes to and update faxboxes.
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The Update → faxbox option is used to update or make changes to an existing faxbox.
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The following faxbox details can be updated by admins assigned to the faxbox: faxbox name, faxbox description, faxbox owner, fax numbers, folders, user groups, and users.
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For a step-by-step guide on how to update a faxbox, please see this page: Update a faxbox
How do I add fax numbers to a faxbox?
Administrators have the required access to add, delete, and update fax numbers.
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A faxbox must be assigned an inbound fax number first, in order to receive faxes.
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Adding new inbound fax numbers to a faxbox may be necessary when a new employee, department, or process is introduced.
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For a step-by-step guide on how to add fax numbers to a faxbox, please see this page: Add fax numbers to a faxbox
Can I add folders and subfolders to my faxbox?
Yes, admins with access to the faxbox can add folders and subfolders.
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For a step-by-step guide on how to add folders and subfolders to a faxbox, please see this page: Add folders & subfolders to an existing faxbox
How do I assign users to a faxbox?
Only admins with access to the faxbox can add users.
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For a step-by-step guide on how to assign users to a faxbox, please see this page: Assign users and groups to an existing faxbox
How are users assigned access to faxboxes?
Only admins with access to the faxbox can add users.
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To learn more about user and admin roles, please see this page: Create groups and users
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For a step-by-step guide on how to assign users to a faxbox, please see this page: Assign users and groups to an existing faxbox
Can a supervisor/team lead/department lead be granted administrative access to a faxbox?
Yes, the overall admin with access to the faxboxes in your tenant space can grant admin access to a supervisor/team lead/department lead.
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Admins of a faxbox can grant administrative access to other admins.
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To learn more about admin roles, please see this page: Create groups and users
For a step-by-step guide on how to assign admins to a faxbox, please see this page: Assign users and groups to an existing faxbox
Is it possible to grant read-write-only access to faxbox users?
No, at this time, it is not possible to grant read-write-only access to faxbox users.
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Users assigned to a faxbox can view inbound and outbound faxes, send outbound faxes, drop/move faxes to a different faxbox and delete faxes.