Product Sheet

Products

Fax Cloud Gateway

• Email-to-Fax: fax gateway for outbound fax, connected via SMTP

• Fax-to-Email: fax gateway for inbound fax, connected via SMTP

Fax APIs

• Fax-for-Applications: fax outbound API, connected via HTTPS (REST, SOAP, SMTP)

• Fax-to-Applications: fax inbound API, connected via HTTPS (REST, SOAP)

Fax Apps

• WebExpress: web portal for fax, email, and sms broadcast

• Faxolution for Windows: Windows client software and printer driver, connected via HTTPS 

• Fax-to-EDI: fax gateway for inbound fax, connected via EDI

• Fax-to-FTP: fax inbound API connected via FTP/SFTP

Provisioning, Monitoring & Reporting

• Enterprise Administration Portal (EAS): administration portal for service configuration, user provisioning, support tickets, access to reporting and monitoring with export functionality

• Retarus Status Page: a services health dashboard providing customers with real-time visibility into the health of the Retarus global services across all data centers, and which can be integrated into IT Service Management processes

• Public Status API: a services health API providing customers with real-time visibility into the health of the Retarus global services across all data centers, and which can be integrated into IT Service Management tools

• Reporting API: integration of reporting details for customer dashboards and analytics tools via the Reporting API

• Directory Synchronization (DirSync): automatic provisioning of Email-to-Fax and Fax-to-Email accounts via synchronization with customers' Active Directory

• Configuration API: fax configuration API to automatically manage MAC (Media Access Control) addresses

Connectors and Add-Ins

Prebuilt Connectors & Add-Ins

• Fax Add-In for Outlook: Outlook add-In for Email-to-Fax and Fax-to-Email

• Fax Connector for SAP: SAP BC-SMTP, RFC connector for the fax outbound API

• Fax Connector for Epic: Epic printing API connector for the fax outbound API

3rd Party Integrations

• LRS Connector for Retarus Cloud Fax: LRS connector for the fax outbound API

• PaperCut MF Connector for Retarus Cloud Fax: PaperCut connector for the fax outbound API

• ActFax Connector for Retarus Cloud Fax; ActFax connector for the fax outbound API

Business Features

Deliverability Functions

• Express Delivery: transmission priority management; transmission can be assigned a priority of normal or high

• Holdback Time: ability to configure the maximum amount of time for delivery attempts of a fax when the remaining number of attempts is greater than zero. If there aren't any delivery attempts left, the fax won't be sent.

• NeverBusy Technology: ensures that multiple faxes are sent to the same recipient sequentially, reducing outbound fax sending failure rate

• Rendering Control: flexible rendering engine to support diverse fonts, formats, contrast, and document types

• Send Out Time: ability to define a date/time for faxes to be transmitted instead of faxes being transmitted immediately with Email-to-Fax, Fax-for-Applications and Faxolution for Windows

 Document Management Characteristics

• CLIP: ability to set a fax number as CLIP (= displayed calling number)

• CSID: ability to customize a recipient ID displayed to the sender

• Custom Header and Footers: ability to customize header and footers

• Document Encryption: encryption for inbound fax messages; encryption methods vary for Fax-to-Applications, Fax-to-Email, Fax-to-FTP

• Empty Pages Removing: ability to omit empty pages

• High Resolution: high-resolution delivery of 204x196 DPI for outbound faxes

• Inbound Ribbon: stamping of time, date and sender information on received faxes for Email-to-Fax, Fax-to-Webservice and Fax-to-FTP

• Overlay Template: select and configure overlays, including over specific pages, over the actual fax content before sending

• Paper Size: selectable paper size (A4, US letter)

• Personalized Cover Pages: creating and managing customizable cover sheets, including barcodes and multipage cover pages

• Page/Attachment Selection: selecting an entire page or attachment only as the content for the fax job

• Preferred Mime-Type: when applicable, choose whether to use text or HTML in the body of the Email-to-Fax

• Time Zone: selectable recipient time zone

• TSID: ability to set a custom sender ID displayed to the recipient

Reporting and Status Capabilities 

• Custom Status Templating: ability to create and manage custom templates for aligning the output format with the requirements of target applications

• ‘Fax In Flight’ Monitoring: real-time monitoring of fax traffic during transmission

• Sort by Status: automatically sort error messages to display before OK messages in status reports for Email-to-Fax

• Holdback Time: ability to configure the total number of days fax transmission reports remain available for retrieval with Fax-for-Applications

User Administration Attributes

• Cost Center Management: capability to create and manage cost centers 

• Deny Creation / Deletion of Profiles: disabling the ability for users to create or delete profiles with Faxolution for Windows

• Domain Level Sending: capability for all users registered under @domain email address to send faxes using Email-to-Fax

• FoIP Connection: Fax over IP connections via inbound SIP trunks for inbound fax services

• Hide UI/UX Elements: disabling parts of the client user interface via Windows registry with Faxolution for Windows

• Installation by Using Config Files: facilitate the installation by using a config file with Faxolution for Windows

• Single Sign-On (SSO): Single Sign-On authentication for EAS

• Fax Numbers: provisioning of inbound fax numbers; worldwide numbers are available, and it may also be possible to port the customer’s current fax numbers

Network and Connectivity Integrations

• Authentication: configurable authentication methods for varying stages of the fax process, such as OAuth, Mutual TLS, SPF/DKIM, and License Keys

• Custom Fax Gateway Domain: configuration of a custom domain for Retarus Email-to-Fax, for example, faxnumber@customerdomain.com

• Enforced TLS Connection: encrypted email connection between the customer and the Fax Cloud Gateway

• Fax Calling Reject List: ability to reject calls from a certain fax number

• IP Address Whitelisting / Allowlisting: ability to set the IP addresses that can access the service

• SAP SNC Connection: encrypted connection between customers' SAP systems or SAP Router and Retarus' data centers

• VPN Connection: encrypted connection between customers' and Retarus' data centers

Workflow Optimization

• Advanced Status Report: delivery configuration of status reports, with rendered fax image, to multiple addresses 

• Blacklist / Blocklist: ability to apply a blacklist/blocklist to outbound fax jobs

• Customizable Bounce Address: configuration of email address for forwarding of undeliverable emails

• Default Recipient: configuration of default email address for forwarding of all non-assigned Fax-to-Email numbers

• Distribution List: attach and send to a distribution list, per fax job 

• Fax Auto Reply: automatic, template-based reply to the sender for received faxes

• Fax Rules: configure outbound sending and distribution list rules, for example, block specific country codes and limit file types allowed to to be sent

• Handling of Non-Confirmed Status: select how to handle inbound jobs in cases where not all pages were received correctly

• Intelligent Document Splitting: automatic splitting of document batches into individual documents

• Long-Term Archive: archive fax documents and their metadata in a Retarus data center (default 1 year)

• Number-Based Routing: forward faxes to the correct recipient email inbox, based on the sender number

• OCR and Barcode Recognition: combined OCR text and barcode recognition for inbound fax messages; supports barcodes and printed fonts

• One-to-Many Delivery: configuration of multiple inbound recipients per fax number, such as with Fax-to-Email and Fax-to-FTP

• Short-Term Archive: archive fax documents and their metadata in a Retarus data center (default 7 days)

• Subject Line Commands: user-based subject line commands for Email-to-Fax, such as high resolution and express delivery

End of Maintenance

Discontinued Products

• Fax2Printer: → MFD and printer integration can be realized via Email-to-Fax, Fax-to-Email, and via 3rd party connectors

Legacy Connectors

• Exchange 2010, 2013 Connector for Email-to-Fax

• Windows Add-In for Email-to-Fax

• Domino Notes Connector for Email-to-Fax

• Faxolution for David

• Faxolution Broadcast 

• Faxolution for StreamServe