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Product Sheet

Products

Fax Cloud Gateway
  • Email-to-Fax: fax gateway for outbound fax, connected via SMTP

  • Fax-to-Email: fax gateway for inbound fax, connected via SMTP

Fax APIs
  • Fax-for-Applications: fax outbound API, connected via HTTPS (REST, SOAP, SMTP)

  • Fax-to-Applications: fax inbound API, connected via HTTPS (REST, SOAP)

Fax Apps
  • WebExpress: web portal for fax, email and sms broadcast

  • Faxolution for Windows: Windows client software and printer driver, connected via HTTPS 

  • Fax-to-EDI: fax gateway for inbound fax, connected via EDI

  • Fax-to-FTP: fax inbound API connected via FTP/SFTP

Connectors and Add-Ins

Prebuilt Connectors & Add-Ins
  • Fax Add In for Outlook: Outlook add-In for Email-to-Fax and Fax-to-Email

  • Fax Connector for SAP: SAP BC-SMTP, RFC connector for the fax outbound API

  • Fax Connector for Epic: Epic printing API connector for the fax outbound API

3rd Party Integrations
  • LRS Connector for Retarus Cloud Fax: LRS connector for the fax outbound API

  • PaperCut MF Connector for Retarus Cloud Fax: PaperCut connector for the fax outbound API

  • ActFax Connector for Retarus Cloud Fax; ActFax connector for the fax outbound API

Business Features

Deliverability Functions
  • Express Delivery: transmission priority management; transmission can be assigned a priority (normal, high)

  • Holdback Time: configuration of the length between delivery attempts (faxes and reports)

  • NeverBusy Technology: ensures that multiple faxes are sent to the same recipient sequentially, reducing fax sending (outbound) failure rate

  • Rendering Control: flexible rendering engine to support diverse fonts, formats, contrast and document types

  • Send Out Time: sending faxes in timed batches rather than to all recipients at once

 Document Management Characteristics
  • CLIP: ability to set a fax number as CLIP (= displayed calling number)

  • CSID: ability to customize a recipient ID displayed to the sender

  • Custom Header and Footers: ability to customize header and footers

  • Document Encryption: encryption for inbound fax messages; encryption methods vary for Fax-for-Applications, Fax-to-Email, Fax-to-FTP

  • Empty Pages Removing: ability to omit empty pages

  • High Resolution: high resolution delivery of 204x196 DPI for outbound faxes

  • Inbound Ribbon: stamping of time, date and sender information on received faxes 

  • Overlay Template: select and configure overlays, including over specific pages, over the actual fax content prior sending

  • Paper Size: selectable paper size (A4, US letter)

  • Personalized Cover Pages: creating and managing customizable cover sheets (including barcodes and multipage cover pages)

  • Page/Attachment Selection: selecting an entire page or attachment only as the content for the fax job

  • Preferred Mime-Type: when applicable, selection of whether to use text or HTML body in Email-to-Fax

  • Time Zone: selectable recipient time zone

  • TSID: ability to set a custom sender ID, displayed to the recipient

Reporting and Status Capabilities 
  • Custom Status Templating: ability to build and manage custom templates for mapping the output format to the format required by end applications

  • Enterprise Administration Portal (EAS): administration portal for service configuration, user provisioning, support tickets, access to reporting and monitoring with export functionality

  • ‘Fax In Flight’ Monitoring: real-time monitoring of fax traffic during transmission

  • Reporting API: integration of reporting details for customer dashboards and analytics tools via the Reporting API

User Administration Attributes
  • Configuration API: Fax configuration API to automatically manage MACs

  • Cost Center Management: capability to create and manage cost centers 

  • Deny Creation / Deletion of Profiles: disabling the ability for users to create or delete profiles

  • Directory Synchronization (DirSync): automatic provisioning of Email-to-Fax and Fax-to-Email accounts via synchronization with customers' Active Directory

  • Domain Level Sending: capability for all users registered under @domain email address to send faxes using Email-to-Fax

  • FoIP Connection: Fax over IP connections via inbound SIP trunks for inbound fax services

  • Hide UI/UX Elements: Disabling parts of the client user interface via Windows registry

  • Installation by Using Config Files: Facilitate the installation by using a config file

  • Single Sign On (SSO): Single sign on authentication for EAS

  • Telephone Numbers: provision of inbound fax numbers; worldwide numbers available, incl. number porting

Network and Connectivity Integrations
  • Authentication: configurable authentication methods for varying stages of the fax process (e.g. OAuth, Mutual TLS, SPF/DKIM, License Keys)

  • Custom Fax Gateway Domain: configuration of custom domain for Retarus Email-to-Fax (e.g. faxnumber@customerdomain.com)

  • Enforced TLS Connection: encrypted email connection between customer and the Fax Cloud Gateway

  • Fax Calling Reject List: ability reject calls from a certain fax number

  • IP Address Whitelisting: ability to set the IP addresses which can access the service

  • SAP SNC Connection: encrypted connection between customers' SAP systems or SAP Router and Retarus' data centers

  • VPN Connection: encrypted connection between customers' and Retarus' data centers

Workflow Optimization
  • Advanced Status Report: delivery configuration of status reports, with rendered fax image, to multiple addresses 

  • Blacklist: apply a blacklist to outbound jobs

  • CC Recipient Number: configuration of an alternative number, per recipient

  • Customizable Bounce Address: configuration of email address for forwarding of undeliverable emails

  • Default Recipient: configuration of default email address for forwarding of all non-assigned Fax-to-Email numbers

  • Distribution List: attach and send to a distribution list, per fax job 

  • Fax Auto Reply: automatic, template based reply to the sender for received faxes

  • Fax Rules: configure outbound sending and distribution list rules (e.g. block specific country codes, limit files types allowed to send)

  • Handling of Non-Confirmed Status: select how to handle jobs in cases where all pages were not correctly received

  • Intelligent Document Splitting: automatic splitting of document batches into individual documents

  • Long Term Archive: archive fax documents and their metadata in a Retarus data center (default 1 year)

  • Number-Based Routing: forward faxes to the correct recipient email inbox, based on the sender number

  • OCR and Barcode Recognition: combined OCR text and barcode recognition for inbound fax messages; supports barcodes and printed fonts

  • One-to-Many Delivery: configuration of multiple inbound recipients per fax number, such as with Fax-to-Email and Fax-to-FTP

  • Short Term Archive: archive fax documents and their metadata in a Retarus data center (default 7 days)

  • Sort by Status: automatically sort error messages in status reports before OK messages

  • Subject Line Commands: user based subject line commands for Email-to-Fax (e.g. high resolution, express delivery)

End of Maintenance

Discontinued Products
  • Fax2Printer: → MFD and printer integration can be realized via Email-to-Fax, Fax-to-Email, and via 3rd party connectors

Legacy Connectors
  • Exchange 2010, 2013 Connector for Email-to-Fax

  • Windows Add-In for Email-to-Fax

  • Domino Notes Connector for Email-to-Fax

  • Faxolution for David

  • Faxolution Broadcast 

  • Faxolution for StreamServe

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