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Cloud Fax Product Sheet

Products

Fax Cloud Gateway

Fax APIs

Fax Apps

  • Enterprise Fax Portal: web-based fax portal for sending, receiving, sorting, and managing faxes

  • WebExpress: web portal for fax, email, and sms broadcast

  • Faxolution for Windows: Windows client software and printer driver, connected via HTTPS 

  • Fax-to-EDI: fax gateway for inbound fax, connected via EDI

  • Fax-to-FTP: fax inbound API connected via FTP/SFTP

Provisioning, Monitoring & Reporting

  • Enterprise Administration Portal (EAS): administration portal for service configuration, user provisioning, support tickets, access to reporting and monitoring with export functionality

  • Retarus Status Page: a services health dashboard providing customers with real-time visibility into the health of the Retarus global services across all data centers, and which can be integrated into IT Service Management processes

  • Public Status API: a services health API providing customers with real-time visibility into the health of the Retarus global services across all data centers, and which can be integrated into IT Service Management tools

  • Reporting API: integration of reporting details for customer dashboards and analytics tools via the Reporting API

  • Directory Synchronization (DirSync): automatic provisioning of Email-to-Fax and Fax-to-Email accounts via synchronization with customers' Active Directory

  • Configuration API: fax configuration API to automatically manage MAC (Media Access Control) addresses

Connectors and Add-Ins

Prebuilt Connectors & Add-Ins

3rd Party Integrations

Business Features

Deliverability Functions

  • Express Delivery: transmission priority management; transmission can be assigned a priority of normal or high

  • Holdback Time: ability to configure the maximum amount of time for delivery attempts of a fax when the remaining number of attempts is greater than zero. If there aren't any delivery attempts left, the fax won't be sent.

  • NeverBusy Technology: ensures that multiple faxes are sent to the same recipient sequentially, reducing outbound fax sending failure rate

  • Rendering Control: flexible rendering engine to support diverse fonts, formats, contrast, and document types

  • Send Out Time: ability to define a date/time for faxes to be transmitted instead of faxes being transmitted immediately with Email-to-Fax, Fax-for-Applications and Faxolution for Windows

 Document Management Characteristics

  • CLIP: ability to set a fax number as CLIP (= displayed calling number)

  • CSID: ability to customize a recipient ID displayed to the sender

  • Custom Header and Footers: ability to customize header and footers

  • Document Encryption: encryption for inbound fax messages; encryption methods vary for Fax-to-Applications, Fax-to-Email, Fax-to-FTP

  • Empty Pages Removing: ability to omit empty pages

  • High Resolution: high-resolution delivery of 204x196 DPI for outbound faxes

  • Inbound Ribbon: stamping of time, date and sender information on received faxes for Email-to-Fax, Fax-to-Webservice and Fax-to-FTP

  • Overlay Template: select and configure overlays, including over specific pages, over the actual fax content before sending

  • Paper Size: selectable paper size (A4, US letter)

  • Personalized Cover Pages: creating and managing customizable cover sheets, including barcodes and multipage cover pages

  • Page/Attachment Selection: selecting an entire page or attachment only as the content for the fax job

  • Preferred Mime-Type: when applicable, choose whether to use text or HTML in the body of the Email-to-Fax

  • Time Zone: selectable recipient time zone

  • TSID: ability to set a custom sender ID displayed to the recipient

Reporting and Status Capabilities 

  • Custom Status Templating: ability to create and manage custom templates for aligning the output format with the requirements of target applications

  • ‘Fax In Flight’ Monitoring: real-time monitoring of fax traffic during transmission

  • Sort by Status: automatically sort error messages to display before OK messages in status reports for Email-to-Fax

  • Holdback Time: ability to configure the total number of days fax transmission reports remain available for retrieval with Fax-for-Applications

User Administration Attributes

  • Cost Center Management, Cost Center based Billing: capability to create and manage cost centers 

  • Deny Creation / Deletion of Profiles: disabling the ability for users to create or delete profiles with Faxolution for Windows

  • Domain Level Sending: capability for all users registered under @domain email address to send faxes using Email-to-Fax

  • FoIP Connection: Fax over IP connections via inbound SIP trunks for inbound fax services

  • Hide UI/UX Elements: disabling parts of the client user interface via Windows registry with Faxolution for Windows

  • Installation by Using Config Files: facilitate the installation by using a config file with Faxolution for Windows

  • Single Sign-On (SSO): Single Sign-On authentication for EAS

  • Fax Numbers: provisioning of inbound fax numbers; worldwide numbers are available, and it may also be possible to port the customer’s current fax numbers

Network and Connectivity Integrations

  • Authentication: configurable authentication methods for varying stages of the fax process, such as OAuth, Mutual TLS, SPF/DKIM, and License Keys

  • Custom Fax Gateway Domain: configuration of a custom domain for Retarus Email-to-Fax, for example, faxnumber@customerdomain.com

  • Enforced TLS Connection: encrypted email connection between the customer and the Fax Cloud Gateway

  • Fax Calling Reject List: ability to reject calls from a certain fax number

  • IP Address Whitelisting / Allowlisting: ability to set the IP addresses that can access the service

  • SAP SNC Connection: encrypted connection between customers' SAP systems or SAP Router and Retarus' data centers

  • VPN Connection: encrypted connection between customers' and Retarus' data centers

Workflow Optimization

  • Advanced Status Report: delivery configuration of status reports, with rendered fax image, to multiple addresses 

  • Blacklist / Blocklist: ability to apply a blacklist/blocklist to outbound fax jobs

  • Customizable Bounce Address: configuration of email address for forwarding of undeliverable emails

  • Default Recipient: configuration of default email address for forwarding of all non-assigned Fax-to-Email numbers

  • Distribution List: attach and send to a distribution list, per fax job 

  • Fax Auto Reply: automatic, template-based reply to the sender for received faxes

  • Fax Rules: configure outbound sending and distribution list rules, for example, block specific country codes and limit file types allowed to to be sent

  • Handling of Non-Confirmed Status: select how to handle inbound jobs in cases where not all pages were received correctly

  • Intelligent Document Splitting: automatic splitting of document batches into individual documents

  • Long-Term Archive: archive fax documents and their metadata in a Retarus data center (default 1 year)

  • Number-Based Routing: forward faxes to the correct recipient email inbox, based on the sender number

  • OCR and Barcode Recognition: combined OCR text and barcode recognition for inbound fax messages; supports barcodes and printed fonts

  • One-to-Many Delivery: configuration of multiple inbound recipients per fax number, such as with Fax-to-Email and Fax-to-FTP

  • Short-Term Archive: archive fax documents and their metadata in a Retarus data center (default 7 days)

  • Subject Line Commands: user-based subject line commands for Email-to-Fax, such as high resolution and express delivery

End of Maintenance

Discontinued Products

  • Fax2Printer: MFD and printer integration can be realized via the Fax Cloud Gateway (Email-to-Fax, Fax-to-Email), and via 3rd party connectors

Legacy Connectors

  • Exchange 2010, 2013 Connector for Email-to-Fax

  • Windows Add-In for Email-to-Fax

  • Domino Notes Connector for Email-to-Fax

  • Faxolution for David

  • Faxolution Broadcast 

  • Faxolution for StreamServe