Onboarding process

No.

Responsibility

Task

0

Customer & Retarus

Discuss recommended preliminary considerations / implementation scenario. Customer will receive a Setup Sheet.

1

Customer

Fill out Transactional Email Setup Sheet.

 

 

2

 

 

Retarus

CuNo, Technical Accounts and/or domains will be configured. Sender Addresses and webservice receiving status notifications will be tested (if defaults given). IP addresses will be registered for CSA. Created Technical Account / domain will be locked. Retarus returns the Setup Sheet.

3

Customer

Extend DNS records (SPF, DKIM). Add confirmation that all changes have been made to support ticket.

 

4

 

Retarus

Perform standard test process incl. DNS validation of SPF, DKIM, MX and A records of all sending domains. Technical Account will be unlocked. Send email confirmation that setup is ready for UAT.

5

Customer

Perform UAT and send email confirming that service setup has been accepted and is up and running. Onboarding process finished.