Onboarding process
No. | Responsibility | Task |
0 | Customer & Retarus | Discuss recommended preliminary considerations / implementation scenario. Customer will receive Retarus Administration Form. |
1 | Customer | Fill out Retarus Administration Form. |
2 |
Retarus | CuNo, accounts and/or domains will be configured. Sender addresses and webservice receiving status notifications will be tested (if defaults given). IP addresses will be registered for CSA. Created account / domain will be locked. Retarus returns the Retarus Administration Feedback Form. |
3 | Customer | Extend DNS records (SPF, DKIM). Add confirmation that all changes have been made to support ticket. |
4 |
Retarus | Perform standard test process incl. DNS validation of SPF, DKIM, MX and A records of all sending domains. Account will be unlocked. Send email confirmation that setup is ready for UAT. |
5 | Customer | Perform UAT and send email confirming that service setup has been accepted and is up and running. Onboarding process finished. |