FAQs - Getting started with the Enterprise Fax Portal

The Retarus Enterprise Fax Portal is a platform designed to handle faxes efficiently.

• It provides tools for receiving, sorting, and managing faxes, ensuring organized and secure communication.

• The platform integrates seamlessly with existing systems and offers robust security features to protect sensitive information.

A "faxbox" is a centralized hub for receiving, organizing, and managing inbound fax messages for individual users or groups. It also allows users to send outbound faxes.

A tenant is an instance of the fax portal with its users, administrators, and numbers.

• An organization can use multiple tenants in the fax portal simultaneously and independently of each other.

• Some examples of when an organization may want to create different tenants include: for different regions within a country or in the world, for different departments or divisions, different workflow processes, and different applications.

New tenants can only be added by Retarus. To request additional tenants, contact Retarus Support.

Yes, users and admins can send faxes from any faxbox in the fax portal that they have permission to access.

• For a step-by-step guide on how to send faxes using the Enterprise Fax Portal, please see this page: Send a fax

Contact Retarus Support to request additional numbers.

1. Log in to the EAS portal.

2. Locate the tenant’s profile within EAS. For more details, refer to https://docs.retarus.com/fax/configuring-profile-options.

• Under Fax Inbound Services, navigate to the Profile tab.

• Use the search function and enter fax-portal to filter and display profiles associated with the Fax Portal.
  → In the results, the Comments column shows the tenant's name, usually followed by the note Do not update profile name.
  Retarus creates this profile, and it is named using the following format:
  fax-portal_<UUID> (where <UUID> is a unique identifier)
  Example:
  fax-portal_0edefd51-14f9-40e4-8dce-0756a3bc2677 is the profile name for the Implementation Department tenant.

3. Assign the number to your Fax Portal profile:

   • In the list of profiles, select the tenant’s profile, and click Assign number to a profile.

     

     → The Assign number to a profile window opens.

   • Check the boxes next to all numbers you want to add to the profile and click Save.

     

     → The list of numbers assigned to the profile updates to reflect your changes.

4. Confirm whether the number(s) is already deactivated. Only deactivated numbers will appear in the Fax Portal.

   • If any number is not deactivated, select it and click the De/activate button at the bottom of the screen.

   • Once done, your screen should look similar to the example below.

📌 Do not change or edit the profile name or the comments at any stage.

Your session stays active while you use the portal within a 60‑minute period. If you do not interact with the portal for 60 minutes, the system automatically signs you out. You must then sign in again to continue your work.

To avoid interruptions, make sure you interact with the portal regularly while working.