FAQs - Handling inbound and outbound faxes

Can I send a fax to multiple recipients?

No, currently sending to more than one fax recipient is not supported.

Do I get a fax delivery confirmation notification when I send a fax?

No, a fax delivery confirmation email is not sent to the sender of the fax.

However, the status of any faxes you send can be viewed anytime in the Outbound folder. The different stages of the fax transmission are viewable under the Status column in the Outbound folder.
For a step-by-step guide, see View status of sent faxes.

Can I mark multiple faxes as read/unread?

Yes, you can mark multiple faxes as read/unread using the eyeglasses icon ( ).
For a step-by-step guide on how to mark multiple faxes as read/unread, see Mark faxes as read/unread.

Can I move a fax into a different faxbox?

Yes, any user or admin with access to a faxbox can move a fax into any other faxbox within their tenant space.
For a step-by-step guide on how to move faxes to a different faxbox, see Move faxes to a different faxbox.

Can I delete a fax from my faxbox?

Yes, users with access to the faxbox can delete faxes.

Deleted faxes are retrievable from the trashcan and are kept in the trash for the default period of thirty days.
For a step-by-step guide on how to delete faxes from a faxbox, see Delete faxes.

Can faxes be forwarded to a different fax number?

Yes, faxes can be forwarded to a different fax number.
For a step-by-step guide on how to forward a fax to a different fax number, see Forward a fax.

Can faxes be forwarded to an email address?

Yes, faxes can be forwarded to an email address.
For a step-by-step guide on how to send a fax via email, see Send a fax via email.

How does the activity log record accessing a fax message?

The activity log records the first time a user accesses a fax message to keep access tracking clear and manageable. Subsequent accesses by the same user are not logged unless one of the following conditions applies:

The user marks the fax as unread/read and then accesses it again.
A different user accesses the same fax message.

Example fax access scenarios:

Scenario	Is the access logged?
User A opens the fax for the first time	Logged
User A opens the same fax again	Not Logged
User A marks the fax as unread and then reopens it	Logged when the fax is marked unread Logged when reopened to view it again
User B opens the same fax item	Logged
User B opens the same fax again	Not Logged

Can users be limited to sending outbound faxes only to address book contacts?

Yes, users can be limited to sending outbound faxes only to address book contacts. The admin for your organization can enable the setting to restrict outbound faxing to address book contacts only.

Your organization’s admin must also assign an Address book admin.
Only the Address book admin can add, update, and delete Address book contacts.

Who can add, update and delete address book contacts?

Only the Address book admin can add, update, and delete Address book contacts.

Your organization’s admin must assign an Address book admin.
Users other than the Address book admin only have read/write access to the Address book contacts.