FAQs - Handling inbound and outbound faxes

Can I send a test fax to our group's Retarus fax number using the fax portal?

Yes, you can send a test fax to your group’s Retarus fax number using the fax portal, as long as you have been given access to a faxbox.

For a step-by-step guide on how to send a test fax to your group’s Retarus fax number using the fax portal, please see this page: Send a test fax to your Retarus fax number

Can I send a fax to multiple recipients?

No, currently sending to more than one fax recipient is not possible.

Do I get a fax delivery confirmation notification when I send a fax?

No, a fax delivery confirmation email is not sent to the sender of the fax.

However, the status of any faxes you send can be viewed anytime in the “Outbound” folder. The different stages of the fax transmission are viewable under the “Status” column in the “Outbound” folder.
- If the fax is still transmitting, the status displays as “sending.”
- If the fax transmission is completed successfully the sent icon () displays.
- In the rare instance that a transmission error occurs the undelivered icon () displays.
For a step-by-step guide on how to view the status of a sent fax, please see this page: View the status of sent faxes in the Outbound folder

How can I tell if my fax was sent or if there was a transmission error?

You can view the status of the faxes you sent in the Outbound folder. For any faxes that were not successfully delivered due to a transmission error, you will see an undelivered status and icon under the status column.

For a step-by-step guide on how to view the status of a sent fax, please see this page: View the status of sent faxes in the Outbound folder

Can I mark multiple faxes as read/unread?

Yes, you can mark multiple faxes as read/unread using the eyeglasses icon ().

For a step-by-step guide on how to mark multiple faxes as read/unread, please see this page: Mark faxes as read/unread

Can I mark a fax I'm previewing in the document preview window as read/unread?

Yes, there are two methods for marking faxes as read/unread while you are previewing a fax document: 1) using the eyeglasses icon (), and 2) using the more actions icon ().

For a step-by-step guide on marking a fax you are previewing as read/unread, please see this page: Mark faxes as read/unread

Can I drop/move a fax into a different faxbox?

Yes, any user or admin with access to a faxbox can drop/move a fax into any other faxbox within their tenant space.

For a step-by-step guide on how to drop/move faxes to a different faxbox, please see this page: Drop faxes in a different faxbox

Can I delete a fax from my faxbox?

Yes, users and admins with access to the faxbox can delete faxes.

Deleted faxes are retrievable from the trashcan and are kept in the trash for the default period of thirty days.
For a step-by-step guide on how to delete faxes from a faxbox, please see this page: Delete faxes

Can faxes be forwarded to a different fax number?

No, currently faxes cannot be forwarded to a different fax number.

Can faxes be forwarded to an email address?

No, currently faxes cannot be forwarded to an email address.

How does the activity log record accessing a fax item?

The activity log records the first time a user accesses a fax item to keep access tracking clear and manageable.

Subsequent accesses by the same user are not logged unless one of the following conditions applies:

The user marks the fax as unread/read and then accesses it again.
A different user accesses the same fax item.

Example fax access scenarios:

Scenario	Is the access logged?
User A opens the fax for the first time	Logged
User A opens the same fax again	Not Logged
User A marks the fax as unread and then reopens it	Logged when the fax is marked unread Logged when reopened to view it again
User B opens the same fax item	Logged
User B opens the same fax again	Not Logged