Delete a faxbox

If a faxbox is no longer needed, the admin of a faxbox can use the Delete option to remove the faxbox from the fax portal view. Any tenant admin with access to the faxbox can delete it.

Deleting a faxbox means permanently deleting all faxes and documents in the faxbox. The faxes and documents cannot be retrieved after they are deleted.

1. Click the Settings icon on the main Retarus Fax Portal page.
   → The User management screen is displayed.

2. Click the Faxbox configuration tab.
   → The Faxbox configuration screen displays the list of available faxboxes.

3. Click Edit→ at the end of the faxbox listing that needs to be deleted.
   → The Edit faxbox screen displays.
   

4. To delete the selected faxbox:

   1. Scroll to the bottom of the Edit faxbox screen until the red Delete button is visible.
      

5. Click the Delete button.
   → The Delete this faxbox warning message displays with a Cancel and Delete faxbox option.
   

Deleting a faxbox permanently deletes all faxes and documents in the faxbox. You cannot retrieve the faxes and documents after they are deleted.

To cancel without deleting the faxbox and its data:

6. Click the Cancel button.

   1. Click the Enterprise Fax Portal tab in the top left of the menu ribbon to return to your list of available faxboxes.

To permanently delete this faxbox and all of its faxes:

7. Click the red Delete faxbox button.
   → The “Faxbox deleted” message displays in a black box at the bottom middle of the screen and returns you to the Faxbox configuration page.