View status of sent faxes

You can view the status of sent faxes at any time in the Outbound folder. The Status column shows the current stage of each fax transmission.

Go to the Outbound folder.
Select the filter tab for the faxes you want to review.
Locate the fax you sent and review its status in the Status column.

Sent fax status categories

The Fax Portal groups sent fax statuses into categories and displays them in the Status column of the Outbound folder. These categories include both delivery outcomes, such as Resolved, and issue-related statuses that may represent one or more underlying technical error codes returned by the fax service.

When you open an individual fax, the category label and a suggested action are displayed as fixed text to help you resolve the issue.

Category	Recommended action
Resolved	The fax was delivered successfully. This may have occurred on the first attempt or after an issue was corrected and the fax was resent.
Wrong number	The destination number is invalid or incomplete. Verify the number, correct it if needed, and resend the fax.
Busy	The destination line was busy. Retry later. If the issue continues, verify the number.
No connection	A connection to the destination could not be established. Verify the number and resend the fax.
Transmission failed	The fax could not be transmitted successfully. Retry the transmission. If the issue persists, contact support.
Invalid job	The fax job was invalid or incomplete, used an unsupported document type, or was submitted by an unauthorized user. Review the job details, correct any issues, and resubmit.
Processing error	An error occurred while processing the fax. Retry the job. If the issue persists, contact support.
Number blocked	The destination number is blocked, either by an opt-out list or by your fax administrator. Contact your administrator if you believe this is an error.
Canceled / expired	The fax was canceled or expired before delivery could be completed within the allowed time. Resend the fax if needed.
Rendering error	One or more documents could not be rendered. Confirm that the file type is supported and that the document is not password-protected or corrupted, then resubmit.
Other	This category includes any error code not listed above. Refer to the specific error details or contact support for assistance.

Filtering by status

You can filter the Outbound list by status using the Status dropdown above the list. The filter is dynamic. It shows only the error categories currently present in the list and updates automatically as faxes change state.

Resolved always appears in the filter regardless of the current list content. Sending is never shown in the filter.