Users with pending activation status

When a user is created but has not yet completed their registration, their status appears as Pending activation in the user list.

1. Click the Settings icon on the main Fax Portal page.
   → The Users window is displayed.

2. Look for users with the Pending activation badge next to their name.
   → These users have not yet completed the registration process and cannot sign in to the portal.

To resend the activation email to a pending user, click the More actions icon and select Resend Sign-up Emails.

📌 Rate limiting

You can only resend the activation email once every 5 minutes. If you attempt to resend within 5 minutes, a dialog appears informing you that the email was already sent and to wait before trying again.