Resend an undelivered fax directly from the main page of your Outbound folder. This is useful when delivery fails, for example, because of an invalid fax number or a transmission timeout.
You can resend a fax in either of these ways:
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while you hover over a fax message or
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while you preview a fax message.
Both options open the Resend fax dialog, where you follow the same steps.
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In the To: field, enter the recipient's fax number in this format: + followed by the country code and fax number, with no spaces (for example,
+12013770XXX).
If the original fax failed because of an invalid fax number, enter the correct number before you resend the fax. -
In the Subject field, enter a subject.
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Review the attachments.
The system automatically attaches the original document. You cannot add additional files. -
Optional: Configure the cover page.
If cover pages are available for your account, select the cover page you want to use. -
Optional: Set delivery options.
Turn on Priority to send the fax ahead of others.
📌 Additional charges apply to priority delivery. Confirm with your administrator that your organization allows and approves priority delivery.
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Click Resend fax.
→ The system resends the fax and creates a new entry in your Outbound folder. -
Track the status of the resent fax in the Outbound folder the same way you track any other sent fax.