Working with charts
Charts on dashboards provide a visual and interactive way to explore activity and performance within the selected timeframe. They help you identify patterns, compare outcomes, and investigate unusual trends. While each product displays its own metrics and status types, the chart features and interactions described here are shared across all dashboards.
Selecting a timeframe
At the top of the dashboard, you can select the time range for the charts and metric panels. The selected timeframe applies to all charts displayed on the dashboard.
Quick Ranges
The quick range dropdown offers predefined options such as Today, Last 30 minutes, Last 1 hour, and so on.
Quick ranges are recommended for routine monitoring and support auto-refresh.
Custom tate & time range
Selecting the date picker icon opens a dialog where you can manually set a start and end date, including a specific time. This allows you to focus on precise intervals when analyzing historical activity.
Use Apply to confirm your selection or Cancel to close the dialog without changes.
Auto-refresh
Auto-refresh updates charts and metric panels automatically when a quick range is selected.
This is useful for continuous, real-time monitoring during periods of high activity.
Auto-refresh follows a predefined schedule:
First 3 refresh cycles: every 60 seconds
Next 3 cycles: every 120 seconds
Afterwards: every 300 seconds
Auto-refresh is not available when using a custom timeframe.
Chart types and controls
Charts include several interactive controls that help you explore data more effectively and focus on specific areas of interest.
Zoom
Select the magnifying glass icon 
to zoom into a specific segment of the chart.
Click and drag over the desired area to focus on that interval.
Chart type switch
Depending on the chart, you can toggle between line view 
and bar view 
to change how the data is visualized.
Download
The download icon 
allows you to export the chart data as an image, for example, for further analysis.
Reset view
Use the reset icon 
to return to the full timeframe after zooming.
Legend and metric visibility
Charts include a legend that displays the available status categories for the selected product (for example, Hard Bounced, Soft Bounced, Dropped, and Delivered for Transactional Email). Each category is shown with a corresponding color.
You can:
Click a metric to show or hide it
Combine multiple metrics for comparison
Focus on a single metric by hiding others
This helps reduce visual clutter and isolate specific status types.
Hover details
Hovering over a data point on the chart reveals a tooltip containing:
The exact timestamp
All relevant metrics at that time
The value for each metric
This enables precise analysis of traffic spikes, drop-offs, or anomalies.
Product-specific metrics
The charts described here use a shared set of interactions and controls across all dashboards.
However, each product displays its own:
Status categories
Metric types
Data interpretations
For detailed information about the metrics used by each product, refer to:
Transactional Email Metrics
Cloud Fax Metrics