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About the refresh icon and option

While working in a folder within your faxbox, the folder will not automatically refresh.

  • This is done to prevent users from losing track of the documents they are working on.

  • This is especially helpful for faxboxes that are very busy and constantly receiving a large volume of faxes throughout business hours.

The folder you are currently working in only refreshes when you switch folders, switch faxboxes, or when you click the Refresh icon (image-20250226-222438.png).

 

Manually refresh the current folder

  1. Click the Refresh icon (image-20250226-231237.png).
    → The folder is updated with the latest messages.

Inbound folder view before the refresh icon (image-20250226-225650.png) is clicked:

image-20250226-230702.png

Inbound folder view after the refresh icon (image-20250226-225650.png) is clicked:

image-20250226-230735.png
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