Download inbound fax reports - myEAS

• Admins can quickly and easily download, save, and print inbound myEAS fax reports.

• Fax reports can be downloaded in Excel or CSV format.

• When viewing fax reports in myEAS, the DOWNLOAD REPORT button will be displayed on the right side of the screen, above the last two report columns. Once you click the DOWNLOAD REPORT button, you will be prompted to choose Excel or CSV format.

The exported file will not preserve any filters, column changes, or sorting modifications you made to the default Basic View. You can recreate them using external tools like Microsoft Excel or Google Sheets.

View inbound fax reports

1. Starting from the Classic Retarus EAS dashboard, click myEAS to be redirected to the myEAS home page and dashboard.
   → The myEAS home page opens.
   

2. From the Retarus myEAS home page, click the FAX button.
   → The FAX Dashboard screen opens.
   

3. Click the Reporting tab in the left navigation pane.
   → The Fax Reporting main page opens and displays the Inbound and Outbound fax reporting options.
   

4. Click the Select button underneath the Inbound reporting option.
   → The main Inbound Reporting screen opens and displays the most recent fax transactions in the default Basic View format.
   → The fax transactions are sorted from newest to oldest by default.
   → The Basic View format always includes the following default columns:
   → Date - Transmission date and time
   → Calling Party Number - Sending fax number
   → Recipient - Receiving fax number
   → Country - The country for the called fax partner
   → # Document Pages - Fax pages delivered
   → Delivery Status - Final delivery status of the fax
   → Billing Code - Billing code defined by the company or organization receiving the fax
   → Service - Type of service used to send the fax
   → Fax Transmission ID - Unique number used as the fax identifier

To download the report being viewed in the default Basic View:

5. Click the DOWNLOAD REPORT button.
   → The DOWNLOAD REPORT dialog box opens, prompting you to choose either the Excel or CSV file format.
   

6. Click the Excel or CSV button as needed.
   → The DOWNLOAD REPORT dialog box displays a message telling the user to wait for the Excel or CSV file to download and that they will be notified when the file is ready to be downloaded.

7. As normal with any other files you download, check your browser in the top right corner of your screen for the download icon and message notifying you the file is ready to be downloaded.
   → From here, you can download, save, and print the report.
   → Use a tool such as Microsoft Excel or Google Sheets to customize the report as needed.