View inbound fax reports - myEAS
The Fax Inbound Reporting is an easy and convenient way for customers to monitor their organization’s fax usage. Whether detailed fax usage data is needed for troubleshooting fax issues or for creating management reports, you can easily download and print up-to-the-minute and historical fax data. If you need the ability to sort and filter the fax usage data, we’ve got you covered!
View inbound fax reports
From the Retarus myEAS home page, click the FAX button.
→ The FAX Dashboard screen opens.
Click the Reporting tab in the left navigation pane.
→ The Fax Reporting main page opens and displays the Inbound and Outbound fax reporting options.
Click the Select button underneath the Inbound reporting option.
→ The main Inbound Reporting screen opens and displays the most recent fax transactions in the default Basic View format.
→ The fax transactions are sorted from newest to oldest by default.
→ The Basic View format always includes the following default columns:
→ Date - Transmission date and time
→ Calling Party Number - Sending fax number
→ Recipient - Receiving fax number
→ Country - The country for the called fax partner
→ # Document Pages - Fax pages delivered
→ Delivery Status - Final delivery status of the fax
→ Billing Code - Billing code defined by the company or organization receiving the fax
→ Service - Type of service used to send the fax
→ Fax Transmission ID - Unique number used as the fax identifier
Change the timezone for the inbound fax report
The user has the option to change the timezone used to generate inbound fax reports, but the application always reverts to the default timezone of America/New_York (UTC-4:00) when you exit Reporting.
Click the DATE RANGE dropdown arrow, click the Timezone dropdown arrow, scroll through the list of timezones, choose your desired timezone, and click the Generate Report button.
→ The report is generated and displayed on the screen for the chosen timezone.
The timezone is restored to the default timezone [America/New_York (UTC-4:00)] as soon as you exit out of inbound fax reporting.
View inbound fax reports for a specific date and time or date range
It is possible to change the specific date or date range of the reports you generate. For your convenience, you can also choose preset date ranges such as: Last: 30 Days, Last: 24 hours, So far: Today, or In the past: Previous week, to name a few.
Any date or time preferences you select are only effective for your current session; the date and time change back to the default when you exit Reporting.
Click the DATE RANGE dropdown arrow and choose a custom date by one of the following methods:
Click the calendar icon, select a start date from the calendar, select an ending date from the calendar, select a START TIME, select an END TIME, and click the Apply button. Then click the Generate Report button when all selections have been made.
→ The report is generated and displayed on the screen.
OR
Click the calendar icon, select one of the Quick Ranges preset date range options under the Last, So far, or From the past headers (e.g., 30 days, Today, Previous Week, etc.).
→ The report is automatically generated and displayed when you select one of the preset Quick Ranges options.
Switch between Basic, Advanced, and Custom reporting views
Easily switch between report views and instantly see which one is active. Navigate your available view options with ease
To switch the current reporting view from the default Basic View to a customized view, click the report views dropdown arrow and select the desired view.
→ There are two main report view headers: MAIN VIEWS and CUSTOM VIEWS.
→ Under MAIN VIEWS, there are two options: Basic View and Advanced View.
→ All customers have access to the Basic View.
→ For the Advanced View, this is available only as a bookable service.
→ The lock symbol will be removed only if you have booked the Advanced View service.
→ Under CUSTOM VIEWS, any Custom View created by your admin will be listed here.
